POSITION SUMMARY:

Responsible for supporting the Director, Facilities Management Enterprise Programs in achieving the strategic goals of Facilities Management (FM) through a structured, enterprise-wide programmatic approach. This role assists site-based FM teams by developing,
implementing, and sustaining programs that leverage scale to optimize efficiency and overall effectiveness of FM teams and assets. The Program Manager focuses on continuous improvement and process optimization within the FM domain, ensuring operational efficiency
across all applications within the portfolio
Responsibilities:

EDUCATION/TRAINING:

Bachelor’s degree required. An associates degree or a trade school certificate in a facilities-related field and two (2) years of experience (in addition to the experience required in the experience section) may substitute for the bachelor’s degree.

EXPERIENCE:

Seven (7) years of experience in program development, project management, facilities or maintenance management, preferably in a healthcare environment

• Creates, develops, and implements initiatives to streamline processes, reduce waste, and enhance overall efficiency and consistency of Facilities Management operations through an enterprise-wide programmatic approach.
• Creates, develops, and tracks key performance indicators (KPIs) and metrics to ensure continuous improvement and accountability across all locations in the portfolio.
• Implements and manages a comprehensive preventive maintenance program for the enterprise to minimize downtime and extend the lifespan of assets.
• Develops KPIs, metrics, and scorecard(s) to monitor vendor performance, ensuring they meet contractual obligations and deliver value. Serves as a liaison between the Facilities Management functional area and the Supply Chain team to optimize vendor

relationships and service supplier performance.

• Optimizes energy use across all facilities by supporting strategies and projects to reduce energy consumption and improve organizational economics. Tracks improvements and reports outcomes with tangible results.
• Creates and develops the annual Facilities Management capital program through data-driven analysis and condition assessments of assets. Partners with local and Regional Facilities Management leaders to craft comprehensive project justifications for senior

leadership review and approval. Plans, executes, and tracks the program.

• Develops, implements, and maintains a training program to enhance the technical and non-technical skills of frontline Facilities Management team members and leaders. Ensures the workforce is up to date with the latest industry standards, trends, and technologies, contributing to team member satisfaction and making Orlando Health a Great Place to Work.
• Implements, optimizes, and manages FM systems and technical programs (such as our Computerized Maintenance Management System). Manages the FM departmental policy and standards library, including new policy/standards development, regular updates,

and revision control.

• Develops and implements change management strategies with leadership that prioritize key stakeholder engagement, build crossfunctional relationships, and strong communication plans to ensure successful and sustainable change initiatives.
• Maintains compliance with all Orlando Health policies and procedures.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.

Qualifications: