Program Manager, Global Clients

at  Securitas

PROGRAM MANAGER, GLOBAL CLIENTS

The Program Manager for Global Clients will play a pivotal role in managing and supporting multi-region accounts by fostering strong client relationships and ensuring the delivery of high-quality security solutions.
This role requires a strategic thinker who can navigate complex organizational structures, manage cross-border teams, and drive projects to successful completion. Reporting to the Global Program Director, the Program Manager will collaborate closely with country operations teams, client teams, the Global Design Team, and the Account Management/Business Development Team within a matrix organization, providing leadership and guidance to achieve client satisfaction, operational excellence, and business growth.

SECURITY SYSTEMS KNOWLEDGE:

• Leverage a fundamental understanding of security systems, technologies, and best practices to provide guidance and support to both internal teams and clients.
• Stay current on emerging security trends, technologies, and threats, sharing insights and recommendations with clients and internal stakeholders to enhance security posture.
• Provide technical expertise and support during client engagements, helping to identify and implement the most effective security solutions for each client’s unique needs.
• Collaborate with technical teams to ensure that security solutions are implemented correctly and perform as expected.

OPERATIONAL OVERSIGHT AND TASKS:

• Oversee and coordinate security operations across multiple regions, ensuring consistent and high-quality service delivery that meets or exceeds client expectations.
• Monitor and evaluate the effectiveness of security solutions, recommending enhancements or adjustments as necessary to improve performance and address emerging threats.
• Collaborate with country operations teams to ensure that local practices align with global standards and client requirements, promoting a unified approach to security management.
• Develop and implement standardized processes and procedures to optimize operational efficiency and reduce risks.
• Proactively provide full client and internal operations oversight to the Global Program Director, ensuring timely reporting and follow-up on activities and tasks.
• Prepare and present monthly/quarterly business reviews per client to the Global Program Director, to ensure alignment of operations with global client objectives.
• Support management with relevant activities and tasks as requested.