SUMMARY

Under the direct supervision of the Executive Director of Student Success, the Program Manager will be at the forefront of program development, implementation, management, and evaluation, ensuring our mission is translated into actionable and effective programs that deliver tangible results. The Program Manager will work closely with the Executive Director of Student Success to ensure all scholarships are posted, reviewed and disbursed on a timely basis. The Program Manager will work collaboratively to support the work of the Student Services and Student Success departments by assisting in the planning, coordinating, and execution of various logistical, administrative, and programmatic elements for HACU’s student and community events and services. The Program Manager will also collaborate with staff, community partners, college partners, and PK-12 partners to offer educationally enriching services. The Program Manager must demonstrate passion for HACU’s mission and the audiences it serves.

TO CHAMPION HISPANIC SUCCESS IN HIGHER EDUCATION

HACU fulfills its mission by:

• promoting the development of member colleges and universities;
• improving access to and the quality of post-secondary educational opportunities for Hispanic students; and
• meeting the needs of business, industry and government through the development and sharing of resources, information and expertise.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in Education, Public Administration, Social Work, Business Administration, Communications or a related field from an accredited college or university.
• A minimum of three to five years of experience in student development, community outreach, and/or program management within a nonprofit organization.
• Experience working in the PreK-12 and/or college level environment preferred, but not required.
• Effective communication skills, both in verbal and written form. Able to proofread documents for accuracy, grammar, and clarity. Ability to speak effectively before small and large groups. Spanish language proficiency preferred, but not required.
• Must be proactive, organized, and professional, with excellent interpersonal skills and the ability to communicate with individuals and groups from diverse backgrounds in a manner that is consistent with HACU’s culture, mission, and objectives.
• Ability to complete simple mathematical computations with accuracy and record and analyze financial or other quantitative data. Familiarity with budgeting processes and financial record keeping.
• Previous experience working with grants, identifying grant opportunities, and/or grant writing preferred, but not required.
• Proficiency with Microsoft Office Word, Excel, PowerPoint, Teams, and other virtual meeting tools is required (i.e., Zoom/Teams, forms, presentations, infographics, perform document merges, data entry, database creation, maintenance and management, and report generation.) Experience with social media, digital communication tools, and website management preferred. Experience with LMS, CRM, and/or Design Tools is highly desired.
• Strong organizational, planning, and problem-solving skills, with the ability to manage multiple projects simultaneously and anticipate, manage, and resolve conflict.
• Ability to provide student and program assessment, data collection, management, data analysis, develop reporting systems to evaluate programs, and utilize data to innovate and drive continuous improvement.
  Requirements:

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

WORK ENVIORNMENT & PHYSICAL REQUIREMENTS

• Full-time, exempt position; standard 40-hour workweek with occasional extended hours as needed.
• Primary work setting is in-person at an office location.
• Regularly operates a computer and standard office equipment; requires close vision and manual dexterity.
• Must be able to remain seated for prolonged periods and occasionally squat, kneel, bend, or reach overhead.
• Occasionally lifts or moves items up to 30 pounds.
• Conferences and events may take place in hotel and/or convention center settings and require longer hours of work on a constantly changing schedule, and the ability to complete the essential functions of this role in a noisy environment.
• The physical demands of this role increase in the time leading up to, during, and after conference/events. This includes extended periods of standing, walking, occasional bending, and stooping. Conferences may require the employee to position themselves to move, push and lift equipment or supplies weighing up to 30 pounds.
• Responsible for securing HACU-issued equipment, data, and supplies.
• Occasional travel, up to 10%, is required to fulfill the essential functions of this role.
• Must pass a criminal background check.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works collaboratively and strategically in a team environment with all levels of professional, technical, and administrative staff to ensure the fulfillment of HACU’s mission, goals, and objectives.
• Manages HACU’s Scholarship Program, ensuring the timely promotion of scholarships, recruitment of applicants, application review and disbursement of funds.
• Develop and deliver quarterly and annual reports for scholarship sponsors.
• Designs, implements, manages, and evaluates educational/scholarship programs in alignment with the organization’s mission and goals.
• Coordinates with internal teams and external partners to ensure programming (workshops, seminars, and webinars) meet or exceed standards. Including but not limited to, venue set up, materials preparation, organizing and maintaining program documentation, participant records, schedules, and correspondence to internal and external stakeholders.
• Handle inquiries and provide information to stakeholders regarding program services and activities.
• Conducts research to support program goals and initiatives.
• Supports the full application lifecycle, including tracking, reviewing, and evaluating scholarship and program applications in accordance with established criteria, while maintaining confidentiality.
• Assists the Executive Director of Student Success with recruitment, marketing, and communication for programs and services.
• Coordinate and oversee daily operation of various department activities to ensure effective service delivery.
• Collaborates with HACU’s Communications and Marketing department to promote programs and increase engagement.
• Develop and implement internal controls and comprehensive project documentation, including program guidelines, training materials, and reports.
• Regularly report on program and project milestones, outcomes, and challenges.
• Lead continuous improvement efforts by gathering feedback, analyzing program data, and making data-driven recommendations for program and process improvement.
• Process and track program related expenses in accordance with grant and HACU finance policies and guidelines.
• Provides resources to students seeking to advance their careers and leadership roles.
• Update department related web content.
• The responsibilities listed are not exhaustive and may evolve; additional duties may be assigned based on departmental needs to support overall objectives.

SUPERVISORY RESPONSIBILITIES

This role does not have any supervisory responsibilities.