Program Manager, Housing Services - TRL at AVIVO

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

74181.0

Posted On

19 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Leadership, Program Operations, Trauma-Informed Care, Harm Reduction, Housing First, Staff Supervision, Case Management, Electronic Health Records, Budgeting, Contract Monitoring, Culturally Responsive Practice, Problem Solving

Industry

Individual and Family Services

Description

Job DetailsJob Location: 1900 Chicago Ave Minneapolis MN 55404 - MINNEAPOLIS, MN 55404Position Type: Full TimeEducation Level: High School Diploma/GEDSalary Range: $59,344.00 - $74,181.00 Salary/yearJob Shift: DayJob Category: Recovery HousingDo you know you have the power to change the course of someone’s life? Avivo employees do this every day, and we want you to join the team. At Avivo, our employees work with utter commitment to their clients, embracing the full person, believing in the dignity of all people. We view housing as a human right and recovery as possible for everyone. If you are called to lead with compassion, clarity, and accountability, this role offers a meaningful opportunity to make lasting impact. Why This Role Matters The Program Manager, Housing Services provides leadership for Avivo’s Transitional Recovery Lodging (TRL) program—an essential bridge for adults and families working toward recovery while participating in Intensive Outpatient Treatment. TRL serves individuals with histories of long‑term homelessness and substance use, offering stability, dignity, and support during a critical moment of change. This role blends people leadership, program operations, and mission-driven impact, ensuring participants receive high-quality, trauma‑informed services while supporting staff to do their best work. What You’ll Do Provide overall leadership and day‑to‑day oversight of Transitional Recovery Lodging, ensuring services are person‑centered, trauma‑informed, recovery‑oriented, and aligned with Housing First and harm‑reduction principles. Supervise, coach, and develop Program and Client Support Specialists, building a strong, accountable, and supportive team culture. Ensure 24‑hour program coverage and operational continuity, including participation in an on‑call rotation and providing direct support during urgent situations. Support participants throughout their stay and during successful transitions upon exit, including planning for housing, employment, education, and community connections. Develop, implement, and maintain program policies, procedures, and documentation in collaboration with leadership. Track, analyze, and report program outcomes, compliance requirements, and performance metrics using electronic health records and internal systems. Manage housing rosters, participant communications related to violations or move‑outs, and Emotional Support Animal (ESA) documentation. Build and maintain strong relationships with community partners, funders, and internal teams to enhance coordination and participant access to services. Participate in budgeting, contract monitoring, and funding compliance, communicating risks or changes to leadership. Actively advance Avivo’s commitment to undoing racism and reducing disparities by leading culturally responsive, inclusive practices and supporting team development in these areas. Schedule Full‑time, exempt role with a 32‑hour workweek, supporting strong work‑life balance. Typically Monday–Friday, daytime hours, with flexibility to meet program needs. Occasional evenings/weekends and participation in an on‑call rotation may be required. QualificationsWhat You Bring High school diploma or GED with five years of relevant experience OR an associate degree in human services or a related field with three years of relevant experience OR a bachelor's degree in human services or a related field with two years of relevant experience Minimum of two years of supervisory, leadership, or team lead experience Experience working in behavioral health, housing, homelessness services, recovery services, or a related field Experience leading, coaching, and developing staff Experience with electronic health records and program documentation Strong knowledge of recovery-oriented services, trauma-informed care, and harm reduction practices Excellent communication, relationship-building, and problem-solving skills Ability to manage multiple priorities and respond effectively in a fast-paced environment Commitment to culturally responsive and person-centered services Valid driver's license, reliable transportation, and ability to travel within the community What We Offer 32-hour full-time work week Medical Health plan Health Savings Account (HSA) Nice Healthcare: offers chat, video visits and in-home primary care visits Dental plan Dependent Care Flexible Spending Account (FSA) Basic Life/AD&D & Voluntary Life/AD&D Long term disability Option to purchase critical illness, accident insurance and short-term disability 401(k) Plan 10 Paid holidays & generous PTO How to Apply Submit your application online through Avivo’s Careers page at Avivomn.org. Qualified candidates will be contacted for next steps. Early applications encouraged as interviews are conducted on a rolling basis. Make a Difference with Avivo. Avivo will begin participating in E-Verify effective July 1, 2025. Avivo will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, or genetic characteristics.

Responsibilities

Provide leadership and day-to-day oversight of the Transitional Recovery Lodging program to ensure person-centered and recovery-oriented services. Supervise staff, manage program operations, and coordinate participant transitions to permanent housing and community support.