Program Manager-Housing Services at Young Community Developers

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

85000.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Compliance Oversight, Strategic Direction, Operational Standards, Performance Culture, Liaison, Problem-Solving, Grant Reporting, Fiscal Review, Training Development, Team Supervision, Crisis Management, De-escalation Protocols, Cross-Cultural Communication, Time Management, Critical Thinking

Industry

Non-profit Organizations

Description

Program Manager - Housing Services About Young Community Developers Established in 1973, YCD is a nonprofit organization who serves residents of all ages living in the most historically underserved communities of San Francisco. YCD takes a holistic approach via a delivery eco-system of services designed to empower residents in achieving economic mobility, in turn building and sustaining a positive community by providing them with education opportunities, workforce development training, and social services. YCD’s philosophy is that every individual should have the right to sustainable and generational economic mobility, aiming to break the cycle of poverty. Each year YCD provides around 1,200 community members with employment and training services through their programs and partnerships. YCD is also proud to share that they have been voted by Non-Profit Times as one of the top 50 best nonprofits of its size to work for in the United States! Project Overview Committed to serving the Southwest Sector and in an effort to address the affordable housing crisis in San Francisco with a priority on the Southeast Sector exacerbated by the COVID-19 pandemic, Young Community Developers (YCD) is looking to hire a Program Manager to join the Housing Team to oversee and administer programming that serves low-income households at risk of homelessness, eviction, displacement and/or housing instability. This position will work in tandem with YCD’s other Housing sub-teams: Development and Policy. POSITION SUMMARY The Program Manager is responsible for overseeing and managing compliance across all YCD’s Housing Services programs, including the San Francisco Emergency Rental Assistance Program and Rental Housing Counseling. Reporting to the Chief Program Officer, the Program Manager leads the strategic direction, operational standards, and performance culture of the housing services team. This role serves as a thought partner to leadership and acts as a primary liaison with community partners, city agencies, and other funders. The Program Manager identifies systemic challenges, proposes and implements solutions, while ensuring that all program activities meet YCD’s mission, funder requirements, and expectations for positive community impact. The Program Manager provides high-level oversight of team management, program operations, grant and compliance reporting, application review processes, database management, and fiscal review. The Manager also develops and executes training for the housing services team, ensuring staff are equipped with both program-specific skills and industry-informed best practices. The Program Manager supervises Program Coordinators with indirect oversight of the Housing Specialist ensuring they are successful in guiding day-to-day program activities. The Manager is ultimately accountable for: ensuring that all YCD and funder regulations are followed, addressing crisis management, engaging de-escalation protocols, oversight of client care coordination, problem-solving, cross-agency liaison functions, and overall leadership of the housing services department. RESPONSIBILITIES: * Demonstrate a high level of program knowledge of the San Francisco Emergency Rental Assistance Program (ERAP) and Rental Housing Counseling (RHC). * Provide strategic direction for YCD’s Housing Services programs by setting priorities, aligning program goals with organizational objectives, and ensuring long-term program sustainability. * Manage compliance to ensure high-quality, community centered performance aligned with YCD’s mission and funder expectations. * Monitor program changes from funders; develop and update internal training materials and guidance. * Implement internal policies, procedures, templates, and systems that enhance consistency, client experience, and measurable program outcomes. * Develop and manage internal and external reports, performance objectives, and program updates. * Provide oversight and escalation support for the most complex client cases . * Demonstrate strategic competency related to planning and fulfilling funding commitments. * Identify gaps, propose solutions, and implement new processes or initiatives to increase productivity and effectiveness for program and employees * Lead the preparation for program audits and monitoring visits, ensuring compliance and audit readiness. * Oversee quality assurance processes and guide the Program Coordinator in strengthening customer service standards and client experience. * Cultivate a positive, mission-aligned team culture by modeling professional standards, communicating expectations, and reinforcing accountability. * Train, coach, and support the Program Coordinator and housing services team in meeting evolving programmatic needs. * Ensure all staff receive timely development, clear guidance, and the training needed to meet weekly quality benchmarks. * Uphold and promote YCD’s mission to break the cycle of generational poverty through community-centered leadership and decision-making. * Support organizational growth and actively contribute to a culture rooted in collaboration, accountability, and continuous improvement. * Serve as a culture-carrier for the Housing Services department—setting tone, modeling YCD values, and strengthening team cohesion and morale. WHAT YOU WILL BRING A successful candidate will possess: * B.A./B.S. degree in a related field and/or a minimum of 3 to 5 years’ experience implementing and overseeing affordable housing programs at a non-profit and/or community development. * Minimum 2 to 3 years’ experience in supervising direct reports. * Valid driver's license and reliable transportation between locations. * Excellent cross-cultural communication skills and the ability and willingness to work with an economically and culturally diverse clientele from various professional and ethnic backgrounds. * Excellent interpersonal and communication skills, written communication, patience, diplomacy, and a high level of customer service skills. * Understands the complexities of working with trauma-stricken and displaced clients/customers while demonstrating composure and empathetic support. * Self-motivated individual who has a passion to ensure that program goals, objectives, and tasks exceed standards. * An efficient multi-tasker who demonstrates effective time management and the capacity to meet competing deadlines. * Strong commitment to the mission of Young Community Developers and to individuals from diverse populations * Well organized, flexible, ability to work in a fast-paced environment and meet goal objectives, excellent team player. True attention to detail, ability to complete paperwork accurately and in a timely manner * Continuous commitment to improving occupational knowledge * Demonstrate competency with using Microsoft Office Suite, Google platform, Salesforce, and other technology platforms. * Ability to think critically, problem solve and be resourceful ADDITIONAL QUALIFICATIONS: To best mitigate the spread of disease and protect our staff, it is a condition of employment that all employees be fully vaccinated against COVID-19. Because YCD prioritizes the health and well-being of employees, proof of vaccination will be required upon hire and be kept on file for each employee. LOCATION: San Francisco, CA JOB TYPE: Full-Time, Exempt SUPERVISORY: Yes COMPENSATION: $80,000-$85,000 Final offer amounts are based on multiple factors such as the specific role, funding allocations, hiring location, as well as the individual's skills, experience and qualifications. BENEFITS PACKAGE We recognize there are many factors that influence your overall satisfaction both at work and in your personal life. Under our Total Rewards Package, we provide an integrated mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Our work environment is built around collaboration and partnership, teamwork, community, diversity, and inclusion. Some of these offerings include: * Competitive compensation to reward you for your hard work every day. * Generous $0 to low-cost Medical, Dental, Vision premiums, and Life insurance * Free life insurance and long-term disability insurance * Employer-sponsored Health Spending Account with eligible plans * 2 weeks of vacation accrued annually for the first 2 years of employment * Accrued paid sick time; 80 hours max * 15 paid holidays * Personal Birthday Holiday * End-of-Year paid Respite Week * Employee Assistance Program * Mental Health & Wellness services for all employees * 4% company 401K contribution after one year of service and 21 Years of Age * Professional development program to promote career advancement * Discounts in retail, travel, and entertainment * A fun, purposeful, and inclusive culture through in-office events, volunteerism, and community-based networking opportunities. Young Community Developers is an “at-will” and Equal Opportunity Employer. Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, sexual orientation, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, or any other classification protected by federal, state, or local law or ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Responsibilities

The Program Manager oversees and manages compliance across all Housing Services programs, including the Emergency Rental Assistance Program and Rental Housing Counseling, reporting to the Chief Program Officer. This role involves leading strategic direction, setting operational standards, supervising staff, and ensuring all activities meet mission and funder requirements.