Program Manager, Housing Stabilization (85338) at HomeFirst

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

103744.37

Posted On

09 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Case Management, Staff Supervision, Housing First, Harm Reduction, Crisis Intervention, Performance Monitoring, Recruitment, Budgeting, Stakeholder Collaboration, Microsoft Office Suite, Conflict Resolution, Risk Management, Strategic Planning, Diversity and Inclusion, Advocacy

Industry

Non-profit Organizations

Description

Job DetailsLevel: ManagementJob Location: Pioneer - San Jose, CA 95118Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $103,744.16 - $103,744.37 SalaryTravel Percentage: Road WarriorJob Shift: DayJob Category: Nonprofit - Social Services Position: Program Manager – Housing Stabilization Location: Santa Clara County, CA Reports to: Director, Housing Stabilization Services Status: Regular, Full-time, Exempt Compensation: $103,744.37/Annually ABOUT HOMEFIRST Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort. OUR VALUES Kindness: We act with empathy toward others. Passion: We ignite change to fulfill our mission. Excellence: We deliver exceptional service to our communities. POSITION OVERVIEW The goal of HomeFirst’s Housing Stabilization Department is to end and prevent homelessness for at-risk households in the County of Santa Clara, California. We achieve this goal by providing a milieu of services including rental subsidies, case management, employment and benefits assistance, connection to community resources, and other supports to program participants. The Housing Stabilization Manager is accountable for performance toward housing outcome metrics addressing the length of time participants experience homelessness while in the program, recidivism, and the cumulative program exits into permanent housing among others. This role is further responsible for modeling the values and principles of HomeFirst within the agency and the broader community. There are 6-8 employees assigned to the Housing Stabilization Manager. REPORTING RELATIONSHIPS The position reports to Director, Housing Stabilization Services. PRIMARY RESPONSIBILITIES Ensure effective service delivery as measured by achievement of program targets. Oversee that all documentation for the program is conducted appropriately within the agency, licensing, contract, and program guidelines. Adhere to task completion deadlines. Independently manage the day-to-day operations of assigned programs through supervision of all assigned staff, including: Assist Case Managers and/or Support Specialists in maintaining a caseload. Monitor and evaluate staff performance to ensure compliance with all expectations and standards of practice. Provide recruitment, hiring, and training of program staff. Work with staff to maintain thorough, accurate records of service activities. Organize the work of the program and delegate responsibility to staff members, as appropriate. Assess the follow-up of Case Managers and/or Support Specialists as they work with program participants to develop and implement an individual case management plan, and/or provide other support to help them achieve their income and housing goals. Lead regularly scheduled team meetings to support program operation, including client case conferencing. Communicate and collaborate effectively with contract monitors and partners. Ensure service integration with Santa Clara County’s CoC, U.S. Department of Veteran Affairs, Homelessness Prevention, and other relevant systems. Advocate on behalf of program participants as needed. Participate in program design and development, including the upkeep of operations manuals, as needed. Travel Percentage: Road Warrior General Attend all job-related meetings, including program staff meetings and agency or system-wide meetings. Participate in opportunities for learning and skill maintenance/development, including internal and external training and workshops. Maintain professional relations and conduct. Utilize supervision appropriately, maintaining open lines of communication, and providing updates on individuals. Be available after hours for support during crisis situations, as needed. Assist with other duties assigned. QUALITIES: The Housing Stabilization Manager is committed to the principles of Housing First and Harm Reduction and demonstrates that commitment through their proactive and creative approach to program interventions. They recognize the time-sensitivity required to support households in crisis to maintain or secure housing stability and exercise empathy toward the people we serve. The needs of the program, community partners, and population may compete, and the Housing Stabilization Manager is skilled in mediating conflicting demands and de-escalating challenges. They are professional representatives of the agency and can communicate persuasively when needed to enhance partnership opportunities or resolve crises. HomeFirst is a diverse company in a diverse field, and the Housing Stabilization Manager desires to work with people from a variety of social and economic backgrounds. To that end, the Housing Stabilization Manager cultivates a connected and mutually supportive team. COMPETENCIES Excellence: Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals. Collaboration: Works effectively to build strong relationships, foster open communication, and create a cohesive and high-performing team. Diversity & Inclusion: Cultivates an inclusive environment that values and respects the social identities of all individuals, creating space for authenticity and equity. Managing Performance: Ensures team goals are met by proactively addressing concerns, providing guidance, and fostering accountability to achieve desired outcomes. Empowering & Developing Others: Delegates authority confidently, provides the freedom for individual styles, and offers recognition and constructive feedback to develop team members effectively. Managing Change: Leads teams through organizational shifts by positively guiding others, encouraging adaptability, and aligning priorities with the agency’s mission. Risk Management: Evaluates and mitigates risks in operational and strategic areas, prioritizes safety, and raises concerns to address potential issues proactively. Technical Expertise: Maintains a high level of skill and knowledge relevant to the role, staying adaptable and current in their field. Customer Service: Understands the needs and goals of both internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes. Planning and Organizing: Develops and adheres to efficient workflows, ensuring deadlines and processes are streamlined for maximum effectiveness. Critical Thinking: Approaches challenges with a logical, systematic, and thoughtful methodology to effectively navigate complex situations and make informed decisions. BENEFITS HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer. ORGANIZATIONAL EQUITY STATEMENT At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level. HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law. HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know. QualificationsQUALIFICATIONS (YOU HAVE) Education and Experience, General Bachelor’s degree in Social Work or related field human services field preferred; Bachelor’s may be substituted by 2 years relevant work experience and/ or lived experience. 3 years relevant work experience. Minimum of 1 year demonstrated leadership experience. Experience serving people at risk of losing their housing or currently homeless preferred. Bilingual, bicultural preferred Fluent in Microsoft Office Suite Valid CA driver’s license and insurance, reliable transportation, and legally required insurance Has the ability to be added to our company insurance to be authorized to drive our fleet vehicles. Physical duties will include walking, sitting, and the ability to lift 25lbs

Responsibilities

Oversee the day-to-day operations of housing stabilization programs and supervise a team of 6-8 employees to meet housing outcome metrics. Ensure effective service delivery, maintain accurate documentation, and collaborate with community partners and contract monitors.