Program Manager at HR Block Hayward WI

, , United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Strategy Development, Portfolio Management, Stakeholder Alignment, Risk Management, Delivery Execution, Program Governance, Vendor Management, Change Management, Adoption Planning, Value Realization, Budget Management, Contact Center Technologies, Cross-functional Leadership, Strategic Planning, Problem-Solving

Industry

Retail

Description

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... As the Program Manager – Corporate Systems, you will report to the Director of Corporate Systems and initiate, plan, execute, and control programs and projects involving multiple people, process, data, and technology components. This is a highly visible role where you will work across the organization to align and execute on requirements and deliverables to drive strategic and tactical goals of our stakeholders. You will drive, measure, and be accountable for both short- and long-term program and project outcomes, ensuring delivery of meaningful value to our clients and to H&R Block. Day to day, you’ll… Strategy, Planning & Alignment Own the end-to-end delivery strategy for a portfolio of Corporate Systems programs and projects, ensuring alignment with enterprise strategy, business priorities, and stakeholder outcomes across functions such as P&C, Finance, Customer Care, and Corporate teams. Translate strategic and tactical objectives into clear, executable programs, enabling manager-owned roadmaps, sequencing initiatives to maximize value while managing interdependencies across people, process, data, and technology. Partner closely with business, technology, and vendor leaders to ensure every “next dollar invested” delivers the best possible return, balancing near-term delivery with long-term platform health and scalability. Anticipate and proactively manage delivery and operational risks, performing root-cause analysis and driving mitigation strategies to protect business outcomes and continuity. Program & Delivery Execution Drive cross-functional delivery of complex Corporate Systems initiatives spanning Contact Center platforms, knowledge and casemanagement modernization, Intranet, CRM rationalization, and other enterprise priorities. Establish and lead program governance, providing clear visibility into progress, timelines, budgets, risks, and issues while ensuring alignment with agreedupon outcomes. Orchestrate execution across internal teams and external vendors, actively managing dependencies, integrations, and risks across multiple platforms and workstreams. Ensure consistent ontime and onbudget delivery, holding teams accountable while removing obstacles and enabling high performance. Change, Adoption & Stakeholder Engagement Lead change management and adoption planning to ensure solutions are successfully embedded into daytoday operations across multiple stakeholder groups. Act as a trusted advisor to senior leaders, clearly communicating progress, tradeoffs, risks, and outcomes while aligning expectations across the organization. Drive shared understanding of program goals, impacts, and success measures so stakeholders are prepared to realize intended business and operational benefits. Insights, Measurement & Value Realization Define, track, and report on program success metrics, including delivery performance, financial outcomes, and realized business value. Initiate and gain agreement on soft and hard benefits (both Business and IT), ensuring value realization plans are in place while operational risk is appropriately mitigated. Financial & Budget Management Create and manage program and project budgets with accuracy and transparency. What you'll bring to the team... 8 years total experience BS/BA or equivalent through a combination of education and experience Thought leadership by staying up to date of new technologies, customer trends and expectations, and competitive insights Experience with contact center technologies, processes, and measures along with how they drive client experience Exceptional communication and collaboration skills, along with experience working and leading in a cross-functional environment The ability to think strategically and tactically with a persistent problem-solving mentality Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job #LI-SH1 #LI-Remote

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Responsibilities

The Program Manager will own the end-to-end delivery strategy for a portfolio of Corporate Systems programs, translating strategic objectives into executable programs across functions like P&C, Finance, and Customer Care. Responsibilities include driving cross-functional delivery of complex initiatives, establishing governance, managing risks, and ensuring consistent on-time and on-budget delivery.