Program Manager - Human Services at CENTRAL ARIZONA SHELTER SERVICES INC

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Problem-Solving, Coaching, Trauma-Informed Care, Client-Centered Approaches, Program Improvement, Supervision, Collaboration, Documentation Standards, Performance Monitoring, Community Engagement, Professionalism, Inclusivity, Accountability, Training Participation

Industry

Non-profit Organizations

Description

Description Location: Phoenix, AZ Status: Full-Time | Exempt Central Arizona Shelter Services (CASS) is seeking an experienced, mission-driven Program Manager to support our Family Shelter team. This leadership role oversees supportive services, leads a team of program staff, and helps ensure families experiencing homelessness receive compassionate, trauma-informed care and pathways toward housing and stability. The Program Manager will collaborate closely with program leadership, frontline staff, and community partners to strengthen service delivery, identify gaps, and support continuous program improvement. What You’ll Do Oversee daily program operations and supportive services at the Family Shelter Lead program quality initiatives and support implementation of new policies and workflows Supervise, coach, and develop frontline staff across multiple shifts (including evenings, weekends, and overnights) Foster a collaborative, client-centered, trauma-informed service environment Coordinate with internal departments and external partners to ensure consistent, high-quality care Monitor performance outcomes, documentation standards, and service delivery benchmarks Represent CASS with professionalism in meetings, community engagement, and funder interactions Why Join CASS? At CASS, you’ll be part of a compassionate team dedicated to restoring dignity, stability, and hope for individuals and families experiencing homelessness. Your leadership directly impacts the safety, support, and outcomes for families rebuilding their lives. Applications will be reviewed on a rolling basis until the position is filled. This is a job posting, which highlights some of the recurring duties, please email humanresources@cassaz.org for a more in-depth job description. Work Environment This position works primarily onsite at the Family Shelter, with occasional meetings and activities in the community. Most Program Managers work an average schedule of Monday - Friday from 9 AM to 5 PM with our organization. Evening and weekend work may occur based on program and operational needs. Professional Behaviors & Expectations Demonstrates professional, timely, and accurate communication when responding to questions or requests from staff, funders, partners, and clients; researches information as needed to provide informed and respectful answers. Engages in collaborative problem-solving across all departments, approaching challenges with a solutions-focused mindset and a commitment to organizational success. Maintains accountability for assigned duties and deadlines, following through on commitments and proactively communicating barriers or support needed to achieve results. Models positive interpersonal behavior at all times, including refraining from gossip, negative commentary, or disrespect toward colleagues, clients, or partners; fosters a supportive, inclusive work environment. Represents CASS with professionalism and integrity in all interactions, promoting the organization and its mission positively and upholding CASS values in daily decision-making and conduct. Actively participates in meetings, trainings, feedback sessions, and daily interactions in an engaging, positive, and solutions-oriented manner; contributes constructively, listens respectfully, and supports a collaborative environment with coworkers, funders, and clients And last but never least... We value people who roll up their sleeves and support their fellow team members. We embrace diversity and encourage equal opportunity every chance we get, and we look forward to learning from people whose backgrounds, skills, and perspectives challenge and enrich our own. Central Arizona Shelter Services (CASS) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Central Arizona Shelter Services (CASS) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Equal Opportunity Employer For further information, please review the Know Your Rights notice from the Department of Labor. Requirements What We’re Looking For Required Associate degree in Social Work, Business Administration, Public Administration, Nonprofit Management, or related human services field Minimum 2 years of progressive leadership experience in human services or nonprofit programs Experience supervising staff and supporting program improvement Strong communication, problem-solving, and coaching skills Ability to work in a fast-paced environment and manage multiple priorities Familiarity with trauma-informed and client-centered approaches Valid Arizona driver’s license and ability to meet insurance eligibility requirements Ability to obtain required certifications (CPR/First Aid, Narcan, CPI) within required timelines Preferred Bachelor’s degree Experience in shelter, housing, or supportive services programs Knowledge of HUD funding, compliance, and reporting Experience with HMIS or similar data systems

Responsibilities

The Program Manager oversees daily operations and supportive services at the Family Shelter, ensuring families experiencing homelessness receive compassionate care. They lead program quality initiatives, supervise staff, and collaborate with internal and external partners to enhance service delivery.