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Program Manager II at Microsoft
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Program Management, Technical Account Management, Customer Success, Azure Services, Hybrid Edge Computing, Communication Skills, Incident Management, RCA Processes, Global System Integrators, Enterprise Customers

Industry

Software Development

Description
Own the customer success strategy and roadmap for Specialized Cloud products, driving adoption, satisfaction, and retention Define and track success criteria, using data-driven insights to measure impact and identify opportunities for improvement Gather customer and partner feedback to inform backlog prioritization and feature development Collaborate across product management, engineering, design, marketing, and customer success teams to deliver seamless customer experiences Identify and execute short-term (e.g., onboarding, experimentation) and long-term (e.g., feature investments, advocacy programs) initiatives to drive customer success Serve as the voice of the customer, advocating for their needs and ensuring alignment with business objectives Create documentation, playbooks, and readiness materials for internal and external stakeholders. 5+ years in program management, technical account management, or customer success roles. Strong understanding of Azure services and hybrid edge computing. Experience managing complex technical interactions and projects with enterprise customers. Excellent communication skills for executive and technical audiences. Familiarity with Azure Local architecture and operations. Background in incident management and RCA processes. Experience working with global system integrators and large enterprise customers.
Responsibilities
Own the customer success strategy and roadmap for Specialized Cloud products, driving adoption, satisfaction, and retention. Collaborate across product management, engineering, design, marketing, and customer success teams to deliver seamless customer experiences.