We welcome all applicants based in the UK to apply. This is a remote, full time role.
Are you a proven Program Manager ready to take on complex challenges while helping organizations make work better for their employees? We’re seeking a highly capable and autonomous Program Manager to lead sophisticated and transformative customer listening events - turning insights into action to drive transformational change within their organizations.

In this role, you will leverage your exceptional problem-solving skills, collaborative spirit, customer-focused mindset, and tech savviness to design survey programs with our advanced platform to deliver outstanding results for our customers. If you excel in a fast-paced environment and are passionate about continuous improvement, we encourage you to apply!Things You’ll Do:

• Independently manage and execute increasingly complex customer listening events, leveraging your knowledge of Perceptyx products and best practices
• Expertly gather business requirements for managed listening events, proactively guiding customers through Perceptyx’s employee listening best practices
• Proactively identify, analyze, and mitigate project risks and dependencies on an ongoing basis to ensure successful project delivery, escalating critical issues to leadership with well-defined solutions
• Exhibit a strong bias for efficiency in managing projects, timelines, and customers - continuously seeking and implementing new ways of working to optimize processes
• Partner collaboratively with other key members of the customer team across both managed projects and the continuous customer journey
• Proficiently use tools like Certinia and Gainsight to manage ongoing projects, including updating timelines and maintaining comprehensive customer information

Things You’ll Bring:

If you don’t meet every requirement listed, we still encourage you to apply—your unique experience might be exactly what we need!

• 4+ years of experience working directly with customers in a SaaS or employee experience organization
• Successful experience in working with enterprise customers preferred
• Four year college degree preferred
• Demonstrated ability to manage multiple and complex projects concurrently
• Demonstrated tech-savviness and a passion for it
• Excellent verbal and written communication skills
• Strong, effective decision-making and multi-tasking skills with stringent deadlines
• Detail-oriented with strong organizational and time management skills
• Willingness to work with people from diverse backgrounds and experiences

Perceptyx is focused on equitable pay for all our staff and aims for transparency with our pay practices. The annual salary range for the role is £68,000 - 75,000 GBP yearly depending on skills and experience. The above salary range represents the expected base salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

• Independently manage and execute increasingly complex customer listening events, leveraging your knowledge of Perceptyx products and best practices
• Expertly gather business requirements for managed listening events, proactively guiding customers through Perceptyx’s employee listening best practices
• Proactively identify, analyze, and mitigate project risks and dependencies on an ongoing basis to ensure successful project delivery, escalating critical issues to leadership with well-defined solutions
• Exhibit a strong bias for efficiency in managing projects, timelines, and customers - continuously seeking and implementing new ways of working to optimize processes
• Partner collaboratively with other key members of the customer team across both managed projects and the continuous customer journey
• Proficiently use tools like Certinia and Gainsight to manage ongoing projects, including updating timelines and maintaining comprehensive customer informatio