The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.
We are seeking a candidate for our Program Manager, Integrated Services position at MNHC’s Resource Center. This position reports to the Program Director and is a regular, full Time, exempt role with a salary range of $92,208 to $101,490 with full benefits.

QUALIFICATIONS

• Bachelor’s degree required; Master’s degree preferred. At least two years of experience working with homeless and dually diagnosed populations, as well as day laborers and Latino immigrants
• At least two years of staff supervision experience required.
• Experience in mentoring, training, and working with front line staff.
• Bilingual English/Spanish required.
• Attention to detail and excellent organizational skills.
• Working knowledge of the Harm Reduction model.
• Proven ability to manage conflict using trauma-informed practices, including prevention strategies, resolution skills, and de-escalation techniques.
• Thrive in a demanding environment by fostering teamwork and maintaining an open, collaborative attitude with direct reports, colleagues, and supervisors.
• Ability to work a flexible schedule including Saturdays.
• Advanced knowledge of Microsoft Word and Excel is required.
  Experience
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• Minimum of 2 years of experience supervising front-line staff that serve homeless individuals and coordinating program services.

• Demonstrated leadership ability, team management, and people skills.
• Expertise in homeless health issues and services.
• Experience in conflict resolution and de-escalation techniques.
• Bilingual English/Spanish required.
  Skills:
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• Excellent verbal and writing skills.

• Ability to work professionally and ethically within multi-cultural settings, maintaining confidentiality and privacy.
• Sensitivity to homeless adults and families and LGBTQ+ issues.
• Experience with Health Information Systems, health data collection management and analysis, and Quality Improvement strategies preferred.

• Oversee day-to-day operations of drop-in center services which are available to community members Mondays through Saturdays. (The Manager will alternate on Saturdays)
• Collaborate with the Peer Service Advocates to support daily operations, assist with de-escalation when needed, and maintain high-quality customer service while fostering a welcoming, harm-reduction environment for community members and patients.
• Train, mentor, and supervise Peer Service Advocates to ensure effective support and engagement in the drop-in area. With the support of the Service Coordinators, prepare and maintain the Peer Service Advocate staff schedule to ensure consistent coverage and participation in relevant MNRC services and activities.
• In coordination with the Program Director and Service Coordinators, organize regular team meetings
• Provide individual supervision to Peer Service Advocates.
• Support the Peer Service Advocates in educating community members about MNRC community expectations, and when warranted, enforcing these expectations in coordination with the Program Director.
• Assist the Program Director in developing and implementing clear engagement guidelines and help document incidents properly according to agency guidelines to ensure a safe environment, the mitigation of risk, and consistency in enforcement mechanisms.
• Train and supervise Peer Service Advocates to navigate the shelter reservation system effectively and ensure they stay up to date with relevant information.
• Attend MNRC management team meetings, MNHC leadership team meetings, and the health center’s Emergency Preparedness and Safety meetings.
• Attend program and agency-wide staff meetings, as well as MNRC clinical coordination meetings.
• Participate with the Program Director in community and neighborhood meetings.
• Participate with the Program Director in monthly meetings hosted by the San Francisco Department of Homelessness and Supportive Housing (HSH).
• Supervise Peer Service Advocates (PSAs) to assess community member needs and report equipment malfunctions or building maintenance issues to the Program Director.
• Collaborate with the Program Director to develop, maintain, and improve, when needed, the tracking systems for all services at the Resource Center.
• Assist in generating daily, weekly, and monthly service and utilization reports.
• Assist the Program Director in tracking budget expenditures for the support services contract with the City.
• Responsible for ordering and stocking program supplies for drop-in services. Seek and coordinate donations of program supplies when appropriate.
• Maintain cleanliness of all areas within and in front of the Resource Center and program supply storage areas.
• Manage daily mail distribution system and maintain the locker tracking spreadsheet. Ensure proper documentation and oversee the disposal of property from lockers.
• Other duties assigned by supervisor.

Values & Ethics:

• Maintain a respectful, diverse, and inclusive work environment where decisions and transactions are transparent and objective.
• Hold themselves, their staff, and their department/site accountable for their actions.

Engagement:

• Mobilize staff/teams, building momentum to get things done by communicating clearly and consistently.
• Use negotiation skills and adaptability to encourage recognition of joint concerns and collaboration to influence successful outcomes.