THE OPPORTUNITY:

Join our dynamic team as the Program Manager, Mental Health Outreach Team (MHOT) and be part of our journey to make a real difference to the Greater Victoria community! Reporting to the Director of Programs, this position provides planning, management, and administration of a team of 8 counselors in our youth mental health services at Thrive.

WHO WE ARE:

THRIVE has been a trusted partner in enhancing lives in Greater Victoria since the 1980s. As a dedicated non-profit agency, our mission is to provide a wide range of services that help individuals and families build their skills, strengths and resourcefulness.
We operate on a $6.5M budget through service contracts with the Ministry of Children and Family Development (MCFD) and Community Living BC (CLBC). With a passionate team of 70 employees, we uphold high standards in everything we do. Our consistent accreditation from CARF since 2004 speaks to our commitment to excellence. We also care deeply about our culture and the daily demonstration of our values of integrity, collaboration, and courage. At THRIVE, you’ll find a vibrant atmosphere that fosters a strong sense of belonging for both employees and clients.

• Manages day-to-day operations and staff assignments
• Ensures program standards, policies and guidelines are maintained
• Develops, manages implementation of and evaluates the programs providing on-going supervision, case consultations and yearly performance outcomes reviews
• Ensures that all accreditation and other applicable regulatory standards are met
• Provides direction and support to ensure program goals are met
• Oversees the budget and expenses for the MHOT, and makes budget recommendations
• Preparation of grant applications
• Seeking out fund development opportunities
• Ensures accurate program and client records are maintained
• Produces reports as required
• Adheres to agency values and principles and promotes and models these
• Ensures staff supports the mission, vision, values, strategic goals and policies
• Works with senior management to formulate program policies and procedures
• Connects the MHOT team objectives to our strategic plan
• Identifies new program opportunities and participates in development/design
• Participates in internal and external committees
• Accountable for meeting all targets for contracted service hours, number of persons served and maximizing allowable staffing levels as per program budget
• Determines staffing needs to ensure program continuity
• Leads the recruitment and selection of program staff, organizing hiring panels and making hiring decisions
• Orients and provides training to staff and/or practicum students.
• Coordinates the scheduling and assignments of program staff
• Supports and mentors staff to solve issues and resolve conflicts
• Establishes performance expectations, provides feedback and conducts performance evaluations
• Participates in and models conflict resolution between staff, clients and families
• Investigates complaints filed by clients and staff as defined in the agency’s conflict resolution and/or ethical practice procedures and consistent with the collective agreement where unionized staff is concerned
• Ensures effective communication with staff, clients and families and promotes their participation in and sharing of feedback in order to inform quality assurance practices of the agency
• Promotes public awareness for the program, representing THRIVE externally
• Develops and maintains positive relationships with government officials and with other community organizations
• Proactively, professionally and effectively mitigates risk, creates safety plans, protocols and ensures their implementation
• Competently manages critical incidents
• Performs other related duties as required