Program Manager, Merchant Onboarding

at  Wolt

Strategy & Business Development
Berlin, Germany
Full-time
The Global Merchant Operations team drives strategic initiatives to empower our local partners and enhance the merchant experience across all our markets. We work closely with product, marketing, and operations teams, while also supporting country teams in solving challenges and optimizing performance. Our success is measured by the growth and efficiency of our restaurant and retail partners worldwide.
We are looking for a Program Manager, Merchant Onboarding to play a key role in improving merchant onboarding processes and helping to implement and standardize these across our markets. In this role, you will lead key programs, collaborating with central teams in product, finance, and compliance, as well as local teams globally.

• Understanding complex challenges, designing solutions, identifying & scaling best practices and implementing them in close collaboration with internal stakeholders and merchant onboarding teams in our countries.
• Taking ownership of various initiatives driving Merchant Onboarding efficiency, and managing these strategic and operationally complex projects with a cross-functional team including product, analytics, legal and finance.
• Going deep into details, ensuring transparency and continuous alignment between all stakeholders in order to achieve the best possible results
• Supporting and training our local merchant onboarding teams to be continuously first-rate. You will partner with multiple internal stakeholders to develop and manage an awesome library of resources, including necessary readouts, process maps, updates on new features, training content, and customer facing onboarding materials.