ABOUT US

Ontario Family Group Homes (OFGH) is a provider of supported group living, to a group of diverse youth and adults within the developmental services sector. Our programs strike a balance between fostering a sense of community while honouring individuality, providing a safe and supportive environment for personal growth and development.
We’re seeking a Program Manager who will lead frontline staff, oversee day-to-day program operations, and ensure compliance with Ministry regulations and agency standards. This is a key leadership role that supports client well-being and staff excellence.

REQUIRED QUALIFICATIONS

• Post-secondary education in Social Services (e.g., DSW, SSW, CYW)
• Minimum 5 years of experience in social services or residential care
• Minimum 3 years of supervisory experience
• Valid Class G Driver’s Licence
• Current CPR/First Aid
• Clear Vulnerable Sector Police Check/Broad Record Check
• Excellent communication, judgment, and problem-solving skills
• Ability to manage crisis situations and adapt to changing priorities
• Strong report writing and active listening skills
• Familiarity with Ministry of Children, Community and Social Services (MCCSS) standards

• Provide direct supervision to staff and attend assigned programs weekly
• Manage day-to-day operations across residential programs
• Respond promptly to incidents and submit required documentation
• Conduct monthly reviews of clients’ behavioural progress
• Participate in on-call rotation
• Lead recruitment, onboarding, and staff training initiatives
• Attend clinical meetings and liaise with psychologists and clinicians
• Ensure up-to-date certifications for team members
• Support payroll documentation and approval processes
• Address performance concerns in collaboration with HR
• Maintain health, safety, and cleanliness of residences
• Build and maintain positive relationships with families and external partners
• Mentor senior staff and promote leadership within the team
• Monitor adherence to Health & Safety and Ministry standards