McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

JOB SUMMARY

The Program Manager is responsible for establishing the best business process for their unit; planning, implementing, controlling, and evaluating operational and business performance. This role will also identify opportunities for improving department and program effectiveness and support strategic solutions of the Company. This position also has a lead role in managing clients and internal stakeholders to ensure projects/programs assigned are conducted professionally, on schedule, and on budget in accordance to established specifications.
Work Arrangement: This is a hybrid position requiring candidates to work on-site at least 2 days per week at one of our designated office locations. The remaining days may be worked remotely, subject to team and business.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in a related field.
• Minimum of 5 years of hands-on experience in Patient Support Programs (PSPs), with a strong understanding of program design, implementation, and optimization.
• Proven leadership experience within the pharmaceutical industry, ideally in a clinical or account management capacity, demonstrating the ability to lead cross-functional teams and drive strategic initiatives.

QUALIFICATIONS MINIMALES

• Diplôme universitaire dans un domaine pertinent.
• Minimum de 5 ans d’expérience pratique dans les Programmes de Soutien aux Patients (PSP), avec une solide compréhension de la conception, de la mise en œuvre et de l’optimisation des programmes.
• Expérience avérée en leadership dans l’industrie pharmaceutique, idéalement dans un rôle clinique ou de gestion de comptes, démontrant la capacité à diriger des équipes interfonctionnelles et à piloter des initiatives stratégiques.

SPECIFIC RESPONSIBILITIES

• Identifies opportunities for improving organizational effectiveness with a particular emphasis on total customer service and cost control.
• Manages relationships with key customers within area of responsibility to ensure that specifications and business requirements for the project are clearly established; share information with internal project teams and across CAN business units; and continue the liaison activities during the project to ensure that the client is satisfied with the course the project is taking.
• Consults on issues such as business processes, workflow, productivity, quality, and organizational design.
• Identifies business development or expanded service opportunities within existing client base and works with the Business Development staff to develop proposals; participate in presentations, sales and marketing efforts, trade shows and other networking activities as required.
• Manages schedules, controls deadlines, and addresses general project organizational needs.
• Ensures high level of customer responsiveness with proactivity in addressing and solving issues.
• Participates in strategic customer meetings and other business review meetings to ensure understanding of customers’ short- and long-term strategy.
• Ensures that business requirements, schedules and budgets are established and agreed to prior to commencing the project.
• Ensure that projects / programs are monitored for achievement of the key performance indicators as well as continuous improvement through monitoring of the KPIs/SLAs and AR.
• Drive innovation by identifying and implementing emerging technologies and digital solutions to enhance service delivery, improve operational efficiency, and elevate customer experience.

GENERAL RESPONSIBILITIES

• Prepares and maintains the project master binders and ensure that program documentation is up to date.
• Ensures all training both corporate and program/project specific are up to date and complying with QMS requirements.
• Participates in implementation and support of programs quality systems.
• Participates in research and consulting activities as required.