DESCRIPTION

We are seeking a highly skilled and experienced L5 Program Manager to join our Supply Chain Product Onboarding and Enablement (SC-POE) team. In this pivotal role, you will be responsible for designing, implementing, and optimizing end-to-end strategies for the onboarding and management of IT hardware products across Amazon’s Worldwide Store Operations. As a member of the SC-POE team, you play a critical part in ensuring the seamless integration of new technologies into our global supply chain services. Your expertise will be instrumental in aligning the onboarding process with the evolving capabilities of our supply chain, driving operational efficiency, and fostering innovation throughout the lifecycle of IT assets.
By aligning the onboarding of new IT products with the evolving capabilities of our supply chain, you will play a pivotal role in enhancing the operational efficiency, cost-effectiveness, and strategic value of our technology infrastructure across Amazon’s Worldwide Store Operations.
Key job responsibilities

Product Integration:

• Develop and maintain the standardized workflows and governance controls for the product onboarding process.
• Manage product lifecycles, end-of-sale/end-of-life planning, and engineering redesigns to ensure smooth transitions.

Supply Chain Roadmap Management:

• Serve as a strategic partner to the OTIE teams, aligning the IT product roadmap with the evolving supply chain capabilities and service offerings.
• Identify opportunities to optimize supply chain processes and drive continuous improvements.
• Establish robust governance mechanisms, control workflows, and approval processes to manage changes to launch design standards, BOMs, and construction build specifications.

Stakeholder Management:

• Work closely with regional Account Managers, Services Portfolio Managers, and other stakeholders to align the product onboarding with the broader supply chain solutions portfolio.
• Facilitate cross-functional workshops and meetings to gather feedback, align stakeholders, and manage change throughout the onboarding process.
• Serve as a subject matter expert, providing consultative support and guidance to various teams on product onboarding best practices.

Process Optimization:

• Establish KPIs and performance management frameworks to measure the success of the product onboarding process, driving continuous improvement.
• Identify and implement process enhancements, automation, and innovative solutions to streamline product onboarding workflows.

A day in the life
Collaborating closely with cross-functional teams, including Engineering, Technical Product Managers, Finance, and Field IT, you will ensure the harmonious integration of new products with broader supply chain strategies and business objectives. Your ability to drive successful outcomes in complex, cross-functional projects will be essential in this position. You will be responsible for establishing robust governance mechanisms, control workflows, and approval processes to effectively manage changes to product specifications, build standards, and construction readiness. Additionally, you will leverage advanced analytics and change management expertise to guide stakeholders through the analysis, prototyping, testing, and validation of new product onboarding initiatives.
About the team
Operations Technology Solutions (OTS) at Amazon designs, secures, and maintains advanced technical infrastructure and devices across diverse sectors. The Supply Chain Solutions (SCS) team, within OTS, serves as a strategic partner, empowering Amazon’s global operations with an integrated, data-driven supply chain portfolio. SCS manages the lifecycle of OTS-SC services, aligning them with business strategies and customer needs. They orchestrate technologies and processes to optimize IT infrastructure and equipment flow across Amazon’s ecosystem, ensuring seamless operations and customer satisfaction. SCS drives innovation, makes data-focused decisions on service investments, and implements effective change management strategies to enhance supply chain capabilities.

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner

Please refer the Job description for details