PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

REQUIRED QUALIFICATIONS & SKILLS

• 5+ years in program management, business operations, analytics, or delivery enablement—ideally in a Professional Services or SaaS context.
• Strong data analysis and modeling skills using tools like Google Sheets, Excel, or Tableau; comfort working with Salesforce data and project management systems.
• Experience managing or supporting resource allocation, delivery capacity, or consulting services models.
• Ability to operate independently in a fast-paced environment with changing priorities.
• Exceptional communication skills and the ability to partner with stakeholders across technical and non-technical teams.
• Familiarity with project-based delivery and revenue models is a plus.

PREFERRED QUALIFICATIONS

• Prior experience supporting a Professional Services organization or consulting team.
• Understanding of delivery scheduling tools (e.g., Precursive, Mavenlink, or equivalent).
• Comfort working with leadership-level stakeholders and facilitating planning discussions.
  You know and understand our space or you’re already a fan of our product!
  PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

ROLE OVERVIEW

As the Program Manager for Professional Services Planning & Insights, you’ll work to support the smooth and scalable delivery of our technical service offerings. This role is focused on the systems, data, and rhythms that make our Professional Services team effective—from metrics and forecasting to capacity planning and resource scheduling.
You’ll partner across functions including Professional Services, Customer Success, and Sales to ensure we have the right visibility into performance, the right people on the right work, and the right levers in place to continuously improve. You’ll bring a mix of analytical rigor, systems thinking, and a pragmatic bias toward clarity and execution.
This is a great fit for someone who cares about efficiency, enjoys digging into data, building repeatable processes, and serving as a behind-the-scenes multiplier for a high-performing technical delivery team.