Program Manager, Public Services

at  City of Ottawa

Requisition ID: 15727
Department: Ottawa Public Library
Service: Branch Operations
Branch: Public Services
Employment Type: 1 Permanent Full Time Position
Work Hours: 35 hours per week
Affiliation: MPE
Salary Information: $113,700.86 - $143,798.20 annually (2025 rates of pay)
Location: Library, 120 Metcalfe Street
City: Ottawa, ON
Job Category: Ottawa Public Library

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in business administration or a related field.
Master’s degree in Library and/or Information Science from an accredited school is desirable
Minimum of 5 years of experience in library service activities, including a minimum of 5 years in the management of human resources and/or external contract resources, and management of operating and capital budgets, preferably in a municipal setting.

KNOWLEDGE

• General knowledge of the Ottawa Public Library and City of Ottawa and of corporate and departmental policies and procedures
• Articulates the mission, vision and values of the library organization
• General understanding of governance structures between the public library and the City of Ottawa
• Recognizes the benefits of change and understands the principles, processes and responsibilities for managing organizational change
• Legislation, policies, regulations, guidelines and operational procedures relevant to the operational area, including the Public Libraries Act and the Municipal Freedom of Information and Protection of Privacy Act, Copyright Act and Access for Ontarians with Disabilities Act
• Must be familiar with and adhere to the principles of intellectual freedom
• Project management principles and application
• Contract document preparation, the tendering process and supervision of field services
• Supervisory experience and motivational techniques. Working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure
• Financial management practices and budget processes
• Methods used to deal with the media in a professional manner
• Standards specific to specialty area
• Equipment operation specific to specialty area
• Computer applications, including MS Office, SAP and integrated library systems
• Must possess the training, experience and knowledge to organize the work and its performance.
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready - immediate requirement for language proficiency: French: oral, reading, writing required. English: oral, reading, writing required. Candidates must meet language requirement for position upon hire.
• Additional vacancies may occur during the competition process.
• Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
  We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
  The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
  Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
  The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
  Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411

Please refer the Job description for details