Program Manager - Salesforce

at  Horizontal Digital

PROGRAM MANAGER

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for ambitious brands, in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:

NEVER SETTLE

We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
But enough about us. Let’s talk about you.
We are looking for a Program Manager who will lead programs of work or several unrelated projects, oversee Project Managers and delivery teams executing these projects. You will support the Project Managers in delivering full lifecycle digital transformation projects from inception to implementation using agile methodologies. You will assist with the assembly of teams and the development of detailed work plans, process improvements, project estimates, financial management and resourcing using straightforward problem-solving skills. . Our highly entrepreneurial, collaborative, and dynamic environment is the perfect place for smart, motivated people to make an impact.

• Manage, mentor, and progress their team, overseeing their work and performance.
• Constantly and consistently identify, implement, and socialize the most effective processes, tools, and systems to keep the department current with project management processes.
• Collaborate with department heads and leadership to create achievable and measurable project plans that include regular status reporting and RAID documentation.
• Oversee execution, workflow, and resourcing of projects.
• Lead and develop comprehensive resource models and risk mitigation plans in collaboration with discipline leads.
• Identify and pursue opportunities to foster cross-training to help build a strong foundation for the team.
• Serve as a program delivery lead for high visibility projects.
• Together with strategy and tech co-own the growth of the accounts under their supervision.
• Develop project plans and assumptions for new business pursuits!
• Collaborate on SOW creation (timeline, resource model & assumptions)
• Manage program revenue and accountability for actualization of sold revenue.
• Make program level decisions based on margin and revenue data.
• Project, present and commit program revenue to leadership
• Display confidence when leading a conversation with a willingness to have and share a point of view even if it’s an unpopular opinion.
• Actively contribute to the development of the company’s culture and standards of quality