Program Manager, Servicing Operations - REMOTE at Jobgether

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Employee Engagement, Organizational Effectiveness, Stakeholder Management, Communication Skills, Storytelling Skills, Leadership Development, Operational Efficiency, Budget Tracking, Project Management, Data Analysis, Team Collaboration, Event Planning, Recognition Programs, Success Metrics, Standardized Playbooks

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Manager, Servicing Operations. In this role, you will lead complex, cross-functional initiatives that drive strategic objectives across the Servicing vertical. You will work collaboratively with diverse teams to implement high-impact projects and enhance the borrower experience, making a significant contribution to the organization. Your leadership will support the development of early-career professionals and foster employee engagement within the team. If you are passionate about creating scalable programs and improving operational efficiency, we would love to hear from you. \n Accountabilities Lead the Servicing Accelerator Program, overseeing iterations, hiring, onboarding, and planning. Drive employee engagement strategy for all Servicing sites, including events and recognition programs. Develop measurable success metrics for program effectiveness and advancement readiness. Create standardized playbooks for engagement and development programs across teams. Maintain budget tracking, planning, and reporting on engagement and development investments. Lead communications around engagement and development programs. Represent Servicing Programs in enterprise talent forums. Requirements 4-6+ years of experience in program management, employee engagement, or organizational effectiveness. Proven success designing and executing scalable employee programs across multiple locations. Ability to translate feedback and engagement data into action with measurable outcomes. Experience developing and delivering learning or leadership development content. Strong stakeholder management skills and ability to build trust across partners. Excellent communication and storytelling skills, comfortable presenting to senior leadership. Highly organized and proactive, able to manage both strategy and execution. Benefits Competitive Compensation (base + bonus & equity). Comprehensive medical, dental, and vision coverage with Health Savings Account contributions. 401(k) with 100% company match up to $4,500 and immediate vesting. Employee Stock Purchase Plan (ESPP). Life and disability insurance. Generous holiday, vacation, and sick leave. Supportive parental and family care leave programs. Annual wellness and technology reimbursement programs. Team events, employee resource groups, and interest groups. Catered lunches and snacks provided when working in offices. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

Lead complex, cross-functional initiatives that drive strategic objectives across the Servicing vertical. Oversee the Servicing Accelerator Program and drive employee engagement strategies.