Program Manager, Shelter and Housing at CATHOLIC COUNCIL FOR SOCIAL CONCERNS INC

Des Moines, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Budgeting, Staff Supervision, Crisis Management, Community Partnerships, Quality Improvement, Grant Writing, Data Analysis, Communication Skills, Interpersonal Skills, Organizational Skills, Problem Solving, Microsoft Office Suite, Human Services Knowledge, Social Service Programs, Fiscal Management

Industry

Individual and Family Services

Description

Description Are you looking to make a real difference in the lives of others? Join the Catholic Charities team! For the last 100 years, we have had the distinct honor to provide help and hope for those in need. At Catholic Charities, our mission is to empower individuals and strengthen families. We do this through our vital programs including a food pantry, counseling services, emergency family shelter, domestic violence and sexual assault programming. We care for the dignity of the person, regardless of background and strive to provide unparalleled support for those in need. The Program Manager, Shelter and Housing is responsible for the overall management of the Emergency Family Shelter (EFS), including staffing, daily operations, administrative activities, and budget oversight. Reporting to the Director of Programs, the Program Manager ensures service quality, regulatory compliance, and accreditation standards. The role also focuses on building community partnerships and identifying new funding and development opportunities to enhance services aligned with the organization's mission of providing safe, supportive housing for families in need. We Offer Competitive pay 35-hour workweek Generous vacation and sick pay 14 paid holidays Paid Parental Leave Tuition Reimbursement Comprehensive benefits including Medical, Dental, Vision, and Flex Spending Plans Employer-paid Life Insurance and Long-Term Disability Insurance 403(b) retirement plan with employer matching A supportive and uplifting working environment Key Responsibilities Provide comprehensive management of the Emergency Family Shelter and any subsequent housing programs, including fiscal management, operations, administration, staffing, and quality practices of the program. Promote a positive, cooperative work environment, aligned with organizational values, while ensuring a safe, supportive residential setting for clients. Respond to client crises or critical incidents as needed, providing leadership and support to staff in managing complex situations. Under the direction of the Director of Programs, ensure program and service compliance with licensing, accreditation, state and federal standards, and other appropriate regulatory or professional requirements. Identify opportunities for new or existing program development expansion. Assist with research, feasibility studies, and analysis related to the identification and development of new programs, new services within existing programs, or other endeavors. Collaborate with other Program Managers to assess needs and define gaps, ensure program goals are designed and implemented, and that programs are working together where appropriate to support the achievement of strategic initiatives. Identify and participate in partnership building activities to increase collaboration with communities and various stakeholders. Lead Performance Quality Improvement (PQI) for the Emergency Family Shelter and related housing programs. Work with staff to develop a systematic, formal approach to the analysis of program activities and efforts to improve quality performance. Develop and implement strategies for measuring program/organizational performance, conducting data analysis, and reporting outcomes data in support of Council on Accreditation (COA) processes and compliance. Manage program budget, billing, invoices, and other fiscal needs. Coordinate, communicate, and prepare timely submission of program bills and invoices. Review monthly financials. Assist Director of Programs with Fiscal Year Budgets for Emergence Family Shelter and related housing programs. Author and/or assist in writing grant applications to include corporate/foundation grants, government grants and contracts, requests for proposals, and other opportunities. Work with Community Relations Manager in coordination of volunteers, orientation, training and stewardship. Serve on the Leadership Council team and work with other Program Managers to ensure efficient collaboration with all programs in the delivery of quality services. Attend regular staff meetings, team meetings, and supervision meetings. Participate in continued training as required. Perform other duties as assigned. Requirements Bachelor’s Degree in Human Services, Public Administration, or related field; 3+ years related job experience and/or training; or equivalent combination of education and experience. Master’s Degree preferred. 2+ years’ experience working with the homeless or other vulnerable populations required, preferably in a residential setting. 2+ years’ experience in a supervisory role, including ability to train employees and build a cooperative team culture. Solid knowledge of human and social service programs and practices. Knowledge of management principles and practices. Knowledge of budgeting and fiscal management principles. Knowledge of contracts and grants preparation and management. Demonstrated skills in program planning and implementation. Ability to analyze and interpret policies, contractual language, and financial reports. Excellent verbal and written communication skills. Ability to effectively present information and respond professionally to inquiries from clients, regulatory agencies, and members of the community. Ability to communicate effectively and diplomatically. Excellent interpersonal skills. Ability to establish relationships and maintain good judgment and boundaries when handling various personalities, cultural backgrounds, age groups, and different personal practices or beliefs. Strong organizational skills. Ability to work under pressure and manage multiple priorities in a fast-paced environment, while dealing with a constant influx of problems and interruptions. Demonstrates initiative and creativity in the identification of solutions to problems. Proficiency in Microsoft Office Suite and related software. Ability to learn program specific software applications. Additional Expectations May require on-call coverage assistance including nights, weekends, and holidays, with availability to respond to emergency calls, including urgent shelter staff consultation and facility-related needs. Some travel may be required. Must have a valid driver’s license and be able to successfully pass Motor Vehicle Record check. Must provide own transportation, meeting auto insurance coverage requirements, with mileage reimbursement provided. Ability to pass a criminal background screening, including Child and Dependent Adult Abuse registry check is required. Compliance with Safe Environment training and monthly bulletins. Must maintain absolute confidentiality of information, written or verbal, according to policy and legal requirements. Attend staff meetings, community meetings, approved seminars, agency trainings/retreats, and professional conferences. Possess a strong commitment to the mission of Catholic Charities including the understanding of Catholic Social Teaching and ability to demonstrate the philosophy and values of the agency. Employees are expected to support the Catholic Social Teaching principles in public forum. Fulfillment of the employee’s job responsibilities should be consistent with the teachings of the Catholic Church.

Responsibilities

The Program Manager oversees the Emergency Family Shelter's management, including staffing, operations, and budget oversight. They ensure service quality and compliance while building community partnerships and identifying funding opportunities.