About the job

About the role

In this role, you will lead complex, multi-stream programs for global clients across various industries, ensuring strategic alignment, delivery excellence, and high customer satisfaction within our team in Germany.

You will collaborate with cross-functional teams, including engineering, delivery, and client stakeholders, driving large-scale digital transformation initiatives. This role is critical in building long-term client relationships and supporting SoftServe’s growth in the German market. You will operate in an international environment and contribute to both delivery excellence and business development.

Responsibilities

• Lead end-to-end program delivery, ensuring scope, timeline, budget, and quality objectives are met
• Manage and align multiple projects within the program with business goals and client expectations
• Build and maintain strong relationships with key stakeholders and executive sponsors
• Drive program governance, risk management, and mitigation strategies
• Ensure clear and effective communication across all teams and stakeholder levels
• Coordinate cross-functional teams across multiple locations and time zones
• Monitor program performance and provide regular reporting to internal and external stakeholders
• Identify opportunities for process improvements and operational efficiency
• Support pre-sales activities, including proposal development and client presentations
• Mentor and guide project managers and delivery teams

Requirements

• 8+ years of experience in program or project management within IT or digital services
• Proven track record of managing large-scale, complex programs in a global environment
• Strong leadership and stakeholder management skills
• Experience working with Agile, Scrum, or hybrid delivery methodologies
• Excellent communication, negotiation, and presentation skills
• Ability to manage risks, dependencies, and competing priorities effectively
• Strong experience in client-facing roles with a focus on delivery excellence
• Fluent German (mandatory) and strong English proficiency
• PMP, PRINCE2, or similar certification is a plus
• Bachelor’s or Master’s degree in Business, IT, or a related field

SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.

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