Program Manager, Tech, External Fulfillment at Amazon SZ South 3 GmbH

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Communication Skills, Logistics, Warehouse Management System, Stakeholder Management, System Improvement, Problem Solving, Analytical Thinking, Supply Chain Management, IT Literacy, Vendor Management, Customer Service, System Development, Operations, Conflict Resolution, Requirements Definition

Industry

Software Development

Description

アマゾンジャパンオペレーションズ部門では急速な事業拡大の中で、お客様の利便性を追求し“ほしい物がすぐ届くサービス”を実現してきました。そのサービスを支える重要なチームの１つExternal Fulfillment（以下EF）部門では、外部の物流パートナーの協力のもと、自社の物流拠点にはない商材の取り扱いや急激な需要の変化にスピーディーに対応することで、セレクションの拡大を追求し、お客様の購買体験の向上に貢献しています。本ポジションは、倉庫管理システム（以下WMS)の新規機能追加・改善のプロジェクトを通じて、物流の生産性や品質の改善に取り組んで頂きます。新規機能追加・改善のプロジェクトでは、海外のシステム開発部署やオペレーション部署と調整しながら導入までのタスクを整理し、プロジェクトの進捗を管理して頂きます。プロジェクトを進める為にはステークホルダー間のコンフリクトを解決するプロジェクトマネージメントスキルが求められます。また、どのシステムの改善が必要かを特定するために、商品の受発注から倉庫での入出庫オペレーションに関わるシステムフローやロジックを理解するハードスキルが必要となります。さらに、オペレーション担当者から実態を把握する為に情報を収集し、その情報を海外の開発部署に伝えるコミュニケーション能力も求められます。 ================================== At Amazon Japan Operations, amid rapid business expansion, we have pursued customer convenience and realized a "service that delivers what you want immediately." The External Fulfillment (EF) department, one of the key teams supporting this service, contributes to expanding selection and improving customer purchasing experience by handling products not available in our own logistics facilities and responding quickly to sudden changes in demand, with the cooperation of external logistics partners. In this position, you will work on improving logistics productivity and quality through projects for adding new features and improvements to the Warehouse Management System (WMS). For new feature addition and improvement projects, you will organize tasks leading to implementation while coordinating with overseas system development and operations departments, and manage project progress. Project management skills to resolve conflicts between stakeholders are required to advance projects. Additionally, hard skills are necessary to understand system flows and logic related to product ordering and warehouse inbound/outbound operations in order to identify which systems need improvement. Furthermore, communication skills are required to gather information from operations personnel to understand the actual situation and convey that information to overseas development departments. Key job responsibilities 40% 既存システムの改善プロジェクト 20% 新規システムの導入プロジェクト 20% システムトラブル対応業務 20% 新規サイトの立上プロジェクト ================================== 40% Existing system improvement projects 20% New system implementation projects 20% System troubleshooting operations 20% New site launch projects A day in the life フレックスタイム制 ※コアタイム無し・9：00～18：00（実働8時間/日、土日祝お休み）となりますが、業務時間帯はマネージャーと相談の上、業務および個人の都合に応じて勤務時間帯の調整ができ、ワークライフハーモニーを重視した働き方が可能です。 About the team Amazon は多様かつインクルーシブな職場づくりを目指しています。Amazonは男女雇用機会均等法を順守しています。人種、出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。https://www.amazon.jobs/disability/jp ＊オペレーション部門 DEIの取り組み [https://www.amazon.co.jp/-/en/b?ie=UTF8&node=16748914051] ＊事業企画/プランニング職種の紹介 [https://www.amazon.co.jp/b?node=5609903051] ＊フルフィルメントセンター (FC)部門の紹介 [https://www.amazon.co.jp/b?node=5637337051] ＊東京オフィス(本社)の紹介 [https://www.amazon.co.jp/b?node=5589794051] Basic Qualifications: - 通算3年以上のITプロジェクトに関わる業務経験（新規システム導入プロジェクトのマネージメント、システム改善の要件定義、システムの保守や運営、トラブル対応） - ビジネスレベルの日本語及び英語力 (ビジネスドキュメント作成・読解、会議運営が出来るレベル) - 3+ years of cumulative experience in IT project-related roles, including management of new system implementation projects, requirements definition for system improvements, system maintenance and operations, and incident response - Business-level proficiency in Japanese and English (ability to create and comprehend business documents and facilitate meetings) Preferred Qualifications: - Experience in transportation and supply chain - Master's degree or above in IT or equivalent - Experience using analytical thinking and problem-solving skills to identify root causes of technical problems - Knowledge of sourcing/procurement, building systems and maintenance, vendor management and customer service - Knowledge of software development tools and methodologies - Experience in supply chain management (SCM), transportation, logistics, or manufacturing operations - Strong IT literacy • Ability to analyze situations logically and from multiple perspectives to solve problems Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Responsibilities

The role involves managing projects for adding new features and improvements to the Warehouse Management System (WMS) to enhance logistics productivity and quality. This includes organizing tasks, coordinating with overseas departments, and resolving stakeholder conflicts.