Program Manager, Technology Services at United Way of Dane County Inc

Madison, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

50700.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Management, Reporting, CRM Systems Optimization, Data Integrity, Dashboard Development, Performance Metrics, Stakeholder Collaboration, Project Coordination, End-User Support, Standard Operating Procedures Documentation, Data Analysis, Time Management, Planning, Confidentiality Maintenance, Relationship Building, Microsoft Office Proficiency

Industry

Non-profit Organizations

Description

Description United Way of Dane County mobilizes the caring power of our community so all can thrive. From advancing health and education to strengthening livelihoods and local resilience, we connect people to possibility. With a mission to unite the community to achieve measurable results that change lives – we work collaboratively with local nonprofits, individuals, families, lived experience experts, businesses, community leaders, donors and volunteers to multiply impact and solve big-picture issues no one person or organization can address alone. As part of a global network while being local and autonomous, we are a nonpartisan organization that collaborates with leaders from all backgrounds to strengthen communities and expand opportunities for all. We serve as a cornerstone in our community, bringing together people and resources to create lasting change. Together, we are The Power of Caring. Working for All. Purpose of Position The Program Manager, Technology Services is responsible for maintaining and optimizing CRM systems, data integrity, and reporting tools that directly support the growth of United Way revenue priorities—most notably, the annual fundraising campaign. This role plays a critical part in enabling data-driven decision-making by developing and managing real-time dashboards and performance metrics to monitor progress toward organizational goals. As a key member of the Technology Services team, this position collaborates across departments to align data and technology efforts with organizational strategies that advance the community’s Plan for Community Well-Being. The role also supports cross-functional information sharing and project coordination to ensure data is used effectively in pursuit of mission-driven outcomes. 45% Data Management and Reporting Establish and maintain data entry protocols, ensuring accuracy, consistency and timely update across all organizational systems. Monitor data for inconsistencies or anomalies; implement corrective measures as needed. Collaborate with stakeholders to design and maintain centralized, real-time dashboards and reports integrating multiple data sources and key performance indicators (KPIs), i.e. Power BI, Microsoft Dynamics. Demonstrate proficiency with the organizational Customer Relationship Management (CRM) platform and other software routinely used within the organization. 45 % Operations, Training and Project Management Serve as a liaison between technology services and other departments, committees and partners to streamline communication and foster collaboration. Coordinate data focused projects, track milestones, and ensure alignment with strategic priorities and the organization’s operational plan. Develop, document and train on technology procedures that staff can utilize to do their job more efficiently and effectively. Provide end-user support to staff as necessary. Document internal system-level standard operating procedures (SOP). Provide backup support for Technology Services staff members. 10% Organizational Support Participate in organizational activities including attending key donor and community events, during and outside regular business hours. Represent United Way in a professional manner to the community, key volunteers and donors. Provide recommendations on technology direction to meet the organization’s current and future needs. Participate in at least one internal organizational committee. Collaborate with colleagues to continue to learn and innovate as an organization and team. Other duties and functions as assigned. Requirements Minimum Qualifications Associate’s Degree in Data and Project Management, related disciplines or equivalent experience. Bachelor’s degree preferred. Highly effective written and oral communication skills. Demonstrated ability to motivate volunteers and staff. Ability to work with people of diverse backgrounds. Good organizational and time management skills. Strong planning skills with attention to detail. Ability to maintain confidentiality. Strong ability to analyze data, trends, outliers, etc. Experience with CRM platforms and data visualization software. Minimum Experience Minimum of three years of experience in data analytics & reporting, development, operations, relationship management, sales, fundraising, strategic planning, or related field required. Training and experience in program management implementation and operations. Understanding and ability to work with data, projects, facilitate meetings. Ability to build and manage productive relationships through an open, friendly and inclusive environment. Able to meet deadlines and be flexible. Ability to work in a fast-paced environment, high level of organizational and interpersonal skills. Experience with electronic giving platforms beneficial. Proficiency with Microsoft Office computer systems including Microsoft 365 (Excel, database management, Microsoft Planner, Outlook, Word, etc.), and the ability to learn client data management platforms. Work Schedule, Location, and Travel Requirements Full-time, salaried position (40 hours/week); FLSA Exempt. Core hours are Monday through Friday, 8:00 a.m. – 4:30 p.m., with flexibility required for early mornings, evenings, weekends, or holidays based on organizational needs. Possibility for limited hybrid work subject to policy. Local travel within Dane County is required for meetings, events, and community engagements. Salary Range $45,700- 50,700 (based on experience). In addition to salary, we offer a comprehensive and generous benefits package. This includes health, dental, vision, life, and disability insurance. United Way contributes 8% of gross wages to a defined contribution retirement plan, which is fully vested after five years of employment. Employees may also choose to contribute to a 403(b) retirement savings plan. Our time-off benefits are designed to support work-life balance, including generous vacation, sick, and personal leave, as well as 10 paid holidays annually. Deadline to Apply: Friday, March 20, 2026, by 4:00pm CST. Please submit a resume and cover letter with your application. The submitted cover letter should be no more than 2 pages, specifically outlining your skills and duties that make you qualified for this position. Values: United Way values serve as the foundation for the United Way network-wide talent management strategy and inform the essential abilities (skills, knowledge, behaviors) that United Way professionals must have to perform their jobs successfully. Diversity, Equity & Inclusion: We provide opportunities for all people while working to change systemic and personal biases for equitable outcomes. Excellence: We operate at the highest standards to achieve our mission and exceed community expectations. Innovation: We create and catalyze unique approaches to address the community’s most pressing needs. Teamwork: We work in collaboration and cooperation towards a shared vision of community well-being. Wellness: We respect and support one another, encouraging each other to create space for self-care and to lead balanced lives. EEO/AAP Policy Statement At United Way of Dane County, we not only accept differences — we celebrate, support and thrive on it for the benefit of our employees and community. United Way of Dane County is proud to be an equal opportunity workplace and an affirmative action employer. We center community in what we do and strongly encourage ALL people to apply to join us in our work at United Way of Dane County—regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, justice involvement, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Program Manager, Technology Services maintains and optimizes CRM systems, data integrity, and reporting tools crucial for supporting fundraising campaigns and enabling data-driven decision-making through real-time dashboards. This role involves coordinating data-focused projects, developing technology procedures, providing end-user support, and collaborating across departments to align technology efforts with organizational strategies.