ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
About us
The Open House Alice Springs Program is a dynamic, purpose-driven initiative that offers an alternative to incarceration for men on bail, parole, administrative home detention, or general leave permits. Based in a 27-bed supported accommodation facility, the program provides more than just a place to stay. It offers stability, dignity, and the opportunity to rebuild.
The Leadership you will bring
As Program Manager, you be an empathetic leader who brings a strong sense of social awareness and the ability to build trust across diverse communities. You’re not only a skilled people leader, but someone who understands the power of relationships—able to engage meaningfully with stakeholders at all levels and foster genuine collaboration. With a background in community or social services, you lead with integrity, cultural responsiveness, and clear communication. This role is an opportunity to shape impactful programs, support a dedicated team, and be a trusted voice in the work of social change.
Reporting to the State Manager, this is a permanent, full-time position based in Alice Springs.
This role requires the ability and willingness to be on call and work outside normal business hours, as required. Ability to travel regional NT required.
Salary and conditions are in accordance with the SCHADS Award, level 7.

What the role looks like

• Lead and support staff to ensure high-quality, client-focused, and responsive service delivery aligned with program guidelines.
• Monitor and continuously improve program delivery to meet best practice standards and the evolving needs of clients and stakeholders.
• Ensure accurate and timely case management documentation, data collection, and reporting in line with TSA policies and procedures.
• Promote and uphold TSA’s risk management policies to maintain a safe and supportive environment for clients, staff, and visitors.
• Oversee financial performance and ensure services operate within approved budgets.
• Build and strengthen partnerships to expand housing and accommodation options for clients.

What you will bring

• Degree level qualifications in a relevant field
• Extensive relevant experience in a leadership role or equivalent in supported accommodation.
• Knowledge and experience within the homelessness and mental health sector.
• A current First Aid certificate or willingness to obtain.
• A current NT driver’s license.
• Ability to travel to Regional NT
• NT Working with Children Check.

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service;
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

• Lead and support staff to ensure high-quality, client-focused, and responsive service delivery aligned with program guidelines.
• Monitor and continuously improve program delivery to meet best practice standards and the evolving needs of clients and stakeholders.
• Ensure accurate and timely case management documentation, data collection, and reporting in line with TSA policies and procedures.
• Promote and uphold TSA’s risk management policies to maintain a safe and supportive environment for clients, staff, and visitors.
• Oversee financial performance and ensure services operate within approved budgets.
• Build and strengthen partnerships to expand housing and accommodation options for clients