Program Manager

at  Variacode

Join the Variacode team as a Program Manager working with our world-class client, PagerDuty!
Are you ready to take your leadership and program management skills to the next level? At Variacode, we are seeking a passionate and experienced Program Manager to collaborate with one of our most prominent clients: PagerDuty, a leader in real-time monitoring and incident response solutions.

✨ DESIRABLE SKILLS THAT WILL MAKE YOU STAND OUT:

• Experience managing escalations and delivering successful projects with Professional Services teams.
• Highly developed soft skills, with the ability to adapt your communication style to different audiences.
• Capacity to thrive in dynamic, high-velocity environments.

ABOUT THE ROLE:

As a Program Manager, you will play a key role in ensuring the success of strategic and transformational projects, delivering exceptional experiences to PagerDuty clients. You will lead high-impact initiatives while collaborating closely with Sales, Customer Success, and Professional Services teams.

YOUR KEY RESPONSIBILITIES:

• Manage long-term Program Management projects with strategic clients.
• Act as a trusted advisor, ensuring synergies and customer satisfaction across multiple projects.
• Anticipate client needs and provide solutions such as training, support, and tailored strategies.
• Lead critical discussions on implementation methodology, strategic planning, and executive-level requirement gathering.
• Proactively identify risks and propose strategies to mitigate them, contributing to long-term customer success and retention.
• Collaborate closely with consultants to ensure clients are fully satisfied.

KEY ROLE DETAILS:

• Work Modality: Hybrid (2 days onsite, 3 days remote).
• Location: Portugal (collaborating with the global team).
• Schedule: 8:00 AM to 5:00 PM (UK Time Zone).