Program Manager - Veteran Services, Honor Home - Full-Time at Axess Family Services, Inc.

Canton, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

50000.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Operations, Staff Supervision, Direct Service Provision, Facility Upkeep, Volunteer Training, Trauma-Informed Care, Scheduling, On-Call Support, Hiring, Performance Evaluation, Team Leadership, Conflict Resolution, Organizational Skills, Networking, Client-Centered Model, Driving

Industry

Hospitals and Health Care

Description

Description Program Manager Veteran Services, Honor Home Full-Time $50,000/Year Schedule: Determined on a case-by-case basis; On-call responsibilities GENERAL STATEMENT OF DUTIES: Provides support and oversight of basic program operations; supervises and develops Social Service Assistant (SSA) staff; assists in providing direct services to residents. ESSENTIAL RESPONSIBILITIES: 1. Oversee daily operations of shelters, including general upkeep of the facility and property grounds, and coordinate various activities for residents. 2. Plan and organize SSA and volunteer training and supervision, as well as monthly meetings with SSAs and volunteers to ensure programming complies and is efficiently operating under the Trauma-Informed Care model. 3. Lead by example as a Trauma-Informed Care leader to assist in the provision of direct service to residents. 4. Complete the monthly shelter schedule to ensure 24/7 coverage by SSAs and provide on-call assistance to SSAs as needed. 5. Participate in the interviewing and hiring process for SSAs and volunteers. 6. Coordinate with the supervisor of shelter Case Managers to ensure clients’ needs are being met. 7. Complete performance evaluations for SSA. 8. Works cooperatively with the Director of Veteran’s Services to maintain adherence with all program and agency reporting requirements, as well as identify and reports unmet needs. 9. Provide leadership to ensure team cohesiveness and to promote program goal achievement. 10. Attend agency and team meetings. 11. Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification requirements. 12. Fulfill other duties as assigned. Requirements QUALIFICATIONS: 1. Ability to model trauma-informed communication, fair and equitable treatment, management of conflicts and work in a team environment. 2. Knowledge of trauma-informed care, client-centered model and conflict resolution. 3. Ability to network effectively with other professionals. 4. Possess high organizational skills and the ability to handle multiple projects at once. 5. Work as an effective team leader. 6. Management experience preferred. 7. Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability. 8. Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation). MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS: Bachelor’s degree in human services or related field preferred. High School diploma or equivalent required. Requirements may be waived based on evaluation of experience. MINIMUM EXPERIENCE REQUIREMENTS: Experience working with individuals and families in a residential setting and/or serving unhoused individuals, veterans, low income, and mental health populations. Supervisory experience in non-profit preferred.

Responsibilities

This role provides support and oversight for basic program operations, including supervising Social Service Assistant (SSA) staff and assisting with direct services to residents in the Honor Home shelter setting. Key duties involve managing daily shelter operations, coordinating resident activities, and ensuring compliance with the Trauma-Informed Care model through training and leadership.