Job Title: Program Manager – Voice of Customer (CX Focus)
Location: 100% Remote, Canada
Experience: 4+ Years

MUST-HAVE SKILLS:

• Experience managing customer experience or Voice of Customer programs
• Strong understanding of CX strategy and customer loyalty metrics
• Proficient in project/program documentation and stakeholder communication
• Skilled in business case development and impact measurement
• Excellent storytelling and presentation capabilities
• Strong attention to detail and time-sensitive program execution

NICE-TO-HAVE SKILLS:

• Familiarity with CAD or design software industries
• Experience with customer sentiment analytics tools
• Background in agile or hybrid project methodologies

ROLE SUMMARY:

NearSource is looking for a Program Manager to lead initiatives focused on elevating the customer experience through structured Voice of the Customer (VoC) programs. The selected candidate will work on high-impact projects for a Fortune 500 product company, driving customer loyalty through strategic CX improvements.

KEY RESPONSIBILITIES:

• Lead cross-functional planning and execution of large-scale Voice of Customer (VoC) initiatives
• Drive CX strategy execution aligned with business goals to enhance customer loyalty
• Develop and maintain program artifacts including project plans, risk assessments, and status updates
• Create business cases that measure both sentiment shifts and operational impact of CX improvements
• Collaborate with global teams to identify, prioritize, and implement VoC feedback into CX enhancements
• Communicate program insights effectively through visual storytelling and executive-ready presentations
• Ensure accuracy, detail orientation, and deadline-driven execution in all program activities