ABOUT ACH GROUP:

For over 70 years, ACH Group a leading not-for-profit in aged care has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.

The Program Service Planner role primarily provides administrative support to our Home Support and Home Care Teams in managing delivery of services in conjunction with contracted cleaning and gardening providers. You will work with our ACH Group customers to support independence and to continue living in their own home, with the position liaising directly with customers, care coordinators and provider partners, in coordinating service delivery, responding to feedback, maintaining schedules, and accurate customer records.
This role ideally suits applicants with a background in customer service, administration, scheduling or direct care, who are looking for a career in community care business support or coordination and offers growth opportunities within our Community Home Support Team.
About You!

You want to make the most of your expertise, thrive on challenge, and do what you do best in supporting older people to live a Good Life.

• Strong interpersonal skills, attention to detail and a warm demeanour
• Ability to deliver exceptional customer service within a team setting
• Enthusiastic team member willing to work together when finding solutions and independently as required
• A good understanding of administrative duties within an office environment
• Experience in Microsoft Office Suite and use of customer record applications or similar
• Knowledge of community-based programs, service delivery or scheduling, with an understanding of working with an older demographic is desirable
• Qualifications in Aged Care, Individual Support or similar is highly regarded

The successful candidate will need a satisfactory police clearance for Aged Care, less than 12 months old before commencement.