Program Services Manager at Chapman Partnership

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

60000.0

Posted On

30 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Staff Supervision, Trauma-Informed Care, Housing First Principles, Budget Monitoring, Performance Improvement, Risk Management, Training And Development, Community Networking, Crisis Intervention, Verbal Communication, Written Communication, Computer Literacy, Social Service Management, Bilingual English/Spanish, Bilingual English/Creole

Industry

Non-profit Organizations

Description

SUMMARY: The Program Services Manager is responsible for overseeing the day-to-day operations in Program Services. In addition, the Program Services Manager supervises assigned case management staff. This person coordinates and conducts educational activities and in-service training for staff; assists with the coordination of volunteers and partners; implements Chapman Partnership’s Performance Improvement Plans; assumes Risk Management duties; and participates in networking activities in the community. The role requires a strong understanding of trauma-informed practices and Housing First principles. DUTIES AND RESPONSIBILITIES: * Responsible for day-to-day operations of Program Services, consistently completing assigned tasks professionally, accurately, and on time. * Assist in maintaining Program Services budget within established parameters, monitoring overtime, petty cash and preparing/reviewing reports per policy * Coordinate the activities for Program Services staff; direct the activities of the case management staff and others; coordinate and conduct orientation of staff, students and ancillary staff; complete staff performance evaluations properly per policy and timeframe; coordinate and monitor Program Services activities with Operations * Consistently plan time to achieve maximum productivity and efficiency; adjust personal schedule in conjunction with the department scheduling and agency need; monitor special events volunteer activities per designated policy and timeframe * Develop and conduct educational activities and training programs for program staff; develop calendar of activities; coordinate and participate in the training of staff; conduct customer satisfaction surveys, analyze data and prepare monthly reports; prepare and analyze productivity and performance reports * Implement and oversee trauma-informed practices within the program services, ensuring staff are trained and adhere to these practices. * Integrate Housing First principles into service delivery; ensuring clients receive support that promotes stable and permanent housing. * Perform other assignments or tasks as deemed necessary. SUPERVISORY RESPONSIBILITIES: * Directly supervises approximately 6-8 employees between the 2 centers. * Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. * Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS: * Bachelor’s degree in social services, human services or related field; or equivalent experience. CAP certification preferred. * Minimum of three (3) years practical experience working in social services, human services and/or with the homeless population supplemented by the required education; four (4) years’ experience may substitute for the education requirement. * Knowledge of trauma-informed practices and Housing First principles is essential. KNOWLEDGE, SKILLS, AND ABILITIES: * Knowledge of social services, counseling and behavior sciences. * Overall understanding of the issues affecting our residents. * Experience working with vulnerable populations. * Ability to be professional, flexible, respectful, and calm. * Ability to work well with others. * Ability to lead by example. * Ability to provide effective support and guidance to further develop professionals within the Program Services department. * Exceptional verbal and written communication skills. * Computer Literate. * Solid social service management skills. * Bilingual in English and Spanish and/or English and Creole preferred.

Responsibilities

Oversees day-to-day program services operations and supervises a team of case management staff. Coordinates educational activities, implements performance improvement plans, and ensures the integration of trauma-informed and Housing First practices.