Program Specialist 2 at Alliance for Community Transformations

Mariposa, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reception Techniques, Customer Service, Crisis Intervention, Counseling Techniques, Data Entry, Advocacy, Communication, Organizational Skills, Legal Advocacy, Community Outreach, Fund Development, Confidentiality, Transportation, Follow-Up, Documentation, Teamwork

Industry

Individual and Family Services

Description

Description Role and Responsibilities The Program Specialist I provides support and assists MCS programs such as legal advocacy, peer counseling, and supports with data entry. This position provides a variety of office support, which includes reception work and administrative duties as assigned. Requirements Assisting with Legal Advocacy Duties Assisting the legal advocate with supporting/providing survivors with restraining order/custody papers Serves as a liaison between the client and community resources or agencies as needed Accompanies and transports clients as needed to medical, law enforcement appointments to seek help with crime-related and significant incident situations when legal advocate needs assistance Assist the legal advocate with providing court support and general information regarding the criminal justice system, acts as court escort and provides information on the status of the client’s case Assists the legal advocate in providing support during the mediation process Prepares correspondence on behalf of clients to service providers when legal advocate needs assistance Provides legal advocacy services in rural areas of the County as needed Mentors' clients to write their own correspondence as needed Attends Public Policy Meetings and Domestic Violence response team case staffing as needed Reception Duties Greet clients and others at the front desk Answer phone, assess needs, and forward calls to appropriate staff Type correspondence, reports, and forms Assist staff with bulk mailing projects Assist staff with copying projects Ensure new client files and intake paperwork supply is replenished Crisis Intervention & Advocacy Respond to victims of crime to reduce levels of trauma and provide support in a way that reflects the agency’s mission and values Assess the immediate needs and lethality of walk-in clients, call-outs, and crisis calls during regular business hours Answer crisis line calls, assess for services, provide referrals, and complete necessary documentation Respond to calls requesting an advocate from clients, law enforcement, medical facilities, and other social service providers when it is appropriate and safe to do so Provide advocacy and accompaniment services for clients who request it and ensure that appropriate releases have been signed Maintain a professional demeanor when working with clients and community partners Communicate with law enforcement or other agencies as needed for securing services for the client and ensuring their safety Maintain confidentiality of client information included in files, conversations, or obtained from written sources Contact the client in one or two days for follow-up, providing safety planning and going over available resources Respond to crisis after hours and weekends through the crisis hotline or in person on a rotating on-call basis Database Management Data entry (reviews staff members’ data weekly on the database and paper form) Inputs and reviews client statistical data daily and creates reports for Program Director as needed Assists Program Director in maintaining and updating forms associated with data collection as grant objectives change Community Outreach and Education Assists with community events, utilizing volunteers, such as the Clothesline Project, SAAM, DVAM, and Denim Day Fund Development Conduct and oversee the intake of donations, documentation in donor database, and thank-you cards for programs Other Duties Assist on fundraising events Assist in data collection and reports Adhere to Alliance values and mission statement Represent the Alliance in the community in a professional and competent manner Maintain the utmost confidentiality related to clients or client records Other duties as assigned within the scope of the job Qualifications and Education Requirements Knowledge of Reception techniques and customer service Domestic violence and sexual assault Crisis intervention and counseling techniques Skills and knowledge of multiple computer applications (Excel, Word, Internet, etc.) Ability to Communicate effectively orally and in writing with individuals and groups Interact with good customer service skills Work effectively under conditions of limited supervision, high stress, and rapidly changing situations and circumstances Organize and prioritize a variety of job duties and assignments Education/Experience High school diploma/GED preferred Complete 40 hours of domestic violence and 40 hours sexual assault counselor training upon hire Physical Requirements Facility to see, read, and distinguish instructional material, rules, and policies, and other printed material Facility to hear and understand speech at normal room levels, and to hear and understand speech on the phone Physical agility to lift and carry up to 20 pounds, and to bend, stoop, walk, and reach overhead Physical agility to push/pull, squat, twist, and turn Mental acuity to perform the essential functions of this position in an accurate, neat, timely fashion; to make good judgments and decisions, and to evaluate the results of decisions and judgments Additional Requirements Must complete fingerprinting and background check upon hire at Alliance expense. Failure to pass fingerprint clearance or background may result in withdrawal of job appointment Must have reliable transportation, a valid driver’s license, and DMV clearance

Responsibilities

The Program Specialist I provides support for MCS programs, including legal advocacy and peer counseling, while also performing various office support tasks. Responsibilities include assisting clients with legal documents, crisis intervention, and community outreach.