Program Specialist (Part-Time/Year Round) - City at OKC Career Site

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

34.0

Posted On

06 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Installation, Software Configuration, Troubleshooting, Project Management, Power BI, Desktop Support, Mobile Device Management, Enterprise Operating Systems, Workflow Optimization

Industry

Government Administration

Description

PAY AND FAIR LABOR STANDARDS ACT (FLSA) STATUS: Pay Range: 866 Hourly Rate: $24.00 - $34.00 FLSA Status: Non-Exempt The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant. APPLICATION INFORMATION * This position requires applicants to be at least 18 years of age at the time of application submission. * Employees in part-time/year-round positions may work no more than 29 hours per week. * When completing the application, applicants will be asked to respond to application questions. * Completion of the application questions is required. * Applicant responses to the application questions must specifically answer the questions asked. * Responses to application questions must be supported by work history/information listed on the application/resume. * Applicants may upload only two attachments. Attachments may include, but are not limited to a resume, cover letter, transcripts, etc. Applicants may also choose to combine documents into one field for upload. * Applications may not be reviewed if specific responses to application questions have not been provided. * Each application submission is reviewed independently. DEPARTMENTAL INFORMATION The Program Specialist is responsible for delivering technical support for enterprise hardware and software, managing installation, configuration, and troubleshooting across both desktop and mobile environments. This role also involves working with departmental personnel and applying project management practices to coordinate with cross-functional teams, optimize workflows, and drive successful project outcomes. JOB SUMMARY This position is located in the Utilities Enterprise System Division of the Utilities Department within the City of Oklahoma City. This job includes professional and management occupations requiring extensive courses of study (typically four or more years education, degrees, professional certification and/or licensing) or some combination of education and experience in related types of work. The employee may perform as a specialist, team lead or functional supervisor; manage special projects or professional program functions or activities, conduct research, audit or monitor program functions and activities, exchange information, and perform professional, technical or operational tasks using skill, knowledge and ability acquired through prolong educational courses of study. Knowledge of organizational, managerial, and administrative concepts and principles of the designated profession, skill in research principles and practices, and specialized knowledge of specific professional occupations including: engineering; architecture; accounting; urban planning; legal or technical advisors; scientists; supervisors; and other management professionals; may be required to fully function in the assigned position. Ability to travel is required. PREFERRED QUALIFICATIONS * Actively pursuing a degree in IT or Computer Science, or those with certifications such as CompTIA A+. * Experience with the installation, configuration and troubleshooting of client computer hardware, peripherals and existing enterprise operating systems for desktop and mobile devices. * Knowledge of best practices in providing technical support to an enterprise workforce. * Knowledge of standard Project Management methodologies used to implement multi-tier systems, including hardware and application components. * Knowledge of Power BI reporting. OTHER DETAILS Pay Method: City employees are required to receive pay electronically, either via direct deposit or pay card. Former Employees: If this position is open to external applicants and you are a former employee, you must be eligible for rehire. If you are unsure of your rehire status, please contact the Human Resources Department at (405) 297-2530. If your rehire status has been coded “Not Eligible,” “Eligible 3,” or “Conditional,” you will need to request a review of your rehire status through the Human Resources Department’s Employee and Labor Relations Division. Background Investigation, Drug Testing, Physical Examination: Upon a conditional offer of employment/acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment. If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants. If the position accepted is safety sensitive and/or a driving position, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test. A copy is also available at the links below: HRB 25-01 Drug and Alcohol Testing Procedure [https://www.okc.gov/files/assets/city/v/1/hr/documents/hrb-25-01-drug-and -alcohol-testing-procedure.final-030325_am.pdf] If the position accepted is cyber security sensitive, internal and external applicants will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check. Additionally, employees in this job classification must complete Level 4 Security Awareness Training and pass an online certification test. AN EQUAL OPPORTUNITY EMPLOYER If you require reasonable accommodation at any time during the hiring process, please notify one of the Human Resources Department Representatives by calling 405-297-2530. The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, religion, sex (including pregnancy, actual or perceived sexual orientation, and gender identity and/or expression), national origin, age, disability (mental or physical) and genetic information (including family medical history). About Us Oklahoma City is one of the fastest-growing metros in the United States and is the 20th largest city in the nation. For nearly two decades our residents have continually invested in our community to make it a place people can find belonging, visit and call home. Our employees are at the heart of those investments–delivering essential services our residents expect and creating a strong and thriving city for all people. Visit Oklahoma City--A Great Place to Live and Work! [https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.visitokc.com%2F&data=05%7C02%7CBart.Schott%40okc.gov%7C2853c3b9876d4ddf80ab08de33edc756%7C837e0d97dd9d4d0097e688f05a32ee59%7C0%7C0%7C639005293491415523%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xBOpmB%2FXK7tUNjPPAoUPxDnIOrY6nYX8Y2CqbkN7oaw%3D&reserved=0] to learn more about our city. Our Vision: A vibrant, diverse, safe, and welcoming community Our Mission: Deliver exceptional service to residents and visitors Our Values: One City, One Team. Service First. Respect Always. Own the Outcome. Keep Getting Better. We are proud to be recognized by Forbes as #20 on the list of America’s Best Employers by State (2025) and even prouder of the people who make that possible. Join our team and build a fulfilling career in public service, alongside talented, hardworking, and dedicated coworkers who provide essential services to thousands of residents and visitors every day. Our Total Rewards package (full-time employees) reflects our deep investment in our employees’ health, growth, and future, with an average of $22,000 per employee annually in benefits and retirement. Why? Because when our employees thrive, our city thrives.

Responsibilities

The Program Specialist provides technical support for enterprise hardware and software across desktop and mobile environments. The role also involves applying project management practices to coordinate cross-functional teams and optimize workflows.