Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose Summary:
The position of Program Supervisor is an entry-level management position that assists the Assistant Director in managing front-line day-to-day operations of the Maxwell Meighen Centre.
Accountabilities:
Program Responsibilities:
- To assist the Assistant Director with the day-to-day operation of the Shelter.
- Ensure clients receive proper Customer Service while relating to the Intake Workers.
- Assist the Assistant Director to ensure that the Triage Process is completed promptly and all necessary administration and data entry is correct.
- Support the Intake Staff to ensure Level 1 Clients are provided with resources, support and referrals towards housing stability.
- Read daily logbooks and make necessary follow-ups.
- Review all Incident Reports, make any follow-up & ensure necessary notations as needed. File incident reports monthly.
- Assist the Assistant Director in ensuring the Hostel and Facility complies and meets the standards for Quality Assurance and Accreditation.
- Deal with all client issues & concerns as they are brought forward.
- Ensure complaints from residents, community, or stakeholders via phone, in person or written are documented and forwarded to the Director.
- Make necessary referrals to Case Workers, Chaplains, Harm Reduction Workers, etc.
- Assist the Assistant Director in overseeing Client Programs, ensuring that Clients receive a variety of engaging activities to promote wellness.
Staff/Supervision Responsibilities:
- Supervise and provide day-to-day direction to all staff in accordance with established policies and procedures including Collective Agreement, Employment Standards, and payroll procedures.
- Review Intake timecards and forward to the Hostel Manager for approval of payroll
- Schedule, conduct, and document supervision.
- Conduct PEAC Reviews and Evaluations with assigned Intake Staff.
- Attend and actively participate in all related staff meetings.
- Prepare Intake Worker shift schedules in accordance with current policies and Collective Agreement.
- Assist the Assistant Director in scheduling staff and ensure all shifts are covered.
- Ensure that the Intake Office is supplied with necessary forms, Logbooks, office supplies, and other materials.
- Ensure contact information is up to date for all Intake Workers.
- Monitor and maintain the Intake worker relief pool.
- Assist with the interview process when requested.
- Generate and submit daily, weekly and monthly reports as required.
- Provide backup support to Intake Staff and their functions when required.
Administrative and Other Duties:
- To assist the Assistant Director with the administration of the Hostel, Residential, and Facility.
- To give direction and ensure SMIS entries are completed properly.
- To assist the Assistant Director and the Director with the Human Resources function of the Shelter.
- On Call duties as scheduled
Health and Safety
- To assist the Assistant Director to ensure that all Health and Safety requirements specific to the Hostel are following the Occupational Health and Safety Act.
- Ensure Intake staff are completing Security Rounds as per policy.
- To assist with incident investigations.
- To assist with employee health and safety training.
- To assist, make recommendations and/or correct substandard acts or conditions.
- To assist in commending employee health and safety performance.
- To perform employee safety observations.
Organizational Responsibilities:
- Adhere to standards that are consistent with the values and philosophy of The Salvation Army.
- Participate fully and constructively in staff meetings and in-service training.
- Engage in formal supervision and performance evaluations.
- Read and follow the policy and procedures manual, the Employee Handbook, and the Toronto Shelter Standards, and understand that the Hostel/Residential Supervisor’s position will be required to adhere to all these guidelines in dealing with clients, staff, and the public.
- Become familiar with the job descriptions and task lists for each position that reports to the Hostel/Residential Supervisor.
- Make suggestions to the Management team that will improve efficiency, working conditions, and/or procedures.
- Represent the Organization in a professional manner.
Perform other duties as required.
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