Program Supervisor, Justice Involved Supported Housing Initiative (JISH) at CAMBA

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

70000.0

Posted On

05 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Supervision, Coaching, Counseling, Mentoring, Customer Service, Data Entry, Documentation, Social Support, Housing Programs, Mental Health, Substance Abuse, Team Collaboration, Performance Appraisal, Eligibility Screening, Event Coordination

Industry

Non-profit Organizations

Description

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA’s Justice Involved Supported Housing Initiative (JISH) provides 30 units of scattered site supportive housing to homeless individuals with a probable mental health illness and/or a substance use disorder, with recent histories of cycling through the NYC criminal justice and shelter system. Case management staff focusses on removing barriers to maintain medical care and achieve viral suppression by ensuring that all clients’ basic needs are met and that clients are connected to needed services, such as mental health and substance abuse. The operations component focuses on the housing units meeting habitability standards by working with landlords and management companies to address major repair issues and complete minor repairs, as well as identifying new units, negotiating leases and making units ready when there is a vacancy. Position: Program Supervisor Reports To: Program Manager Location: 19 Winthrop Street, Brooklyn, NY 11225 What The Program Supervisor Does: Plan and organize program activities to maximize program contract's goals and performance targets. Supervision of staff; including managing timesheets, conduct performance appraisals, coaching, counseling, mentoring, and supporting reports to excel and strengthen team collaboration. Troubleshoot customer/client issues & concerns, and make decisions in accordance with program policies, procedures, and protocols. Work with direct reports to review and improve any customer feedback, recommend training, and other appropriate recommendations. Lead appropriately any pushback or resistance to change from customers, programs, and funders. Monitor customers' progress towards their goals weekly. Review all documentation related to customers' progress for accuracy, completeness, and clarity. Enter all direct services into agency data base. Lead and participate in administrative and staff meetings as requested. Responsible for submitting data for monthly, annual and all other applicable reports to CAMBA management and/or to funders. Prepare marketing materials for the program. As necessary maintain caseload. Prescreen customers over the telephone for eligibility and may schedule intake appointments, including facilitating evidence based Interventions. Plan, coordinate and facilitate social/peer support events, including group facilitation for clients. Other duties as assigned. Minimum Education/Experience Required: Bachelor’s degree in social work or human services and at least 2 years’ experience in housing related programs. Certified Substance Abuse Counselor (CASAC) Preferred. Other Requirements: Two years of applicable experience and/or equivalent experience. One year of experience supervising others. Knowledge about, understanding of, and ability to work closely with people who are homeless, those with a history of drug use and/or mentally ill. CASAC Certification (Preferred) Compensation: $70,000 annually When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

Responsibilities

The Program Supervisor plans and organizes program activities to meet performance targets and supervises staff to enhance team collaboration. They also troubleshoot client issues, monitor progress, and ensure accurate documentation.