Program Supervisor at Mission Services of Hamilton Inc

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Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

27.16

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human Services, Crisis Management, Team Leadership, Client Support, Community Resources, Organizational Skills, Interpersonal Skills, Decision Making, Administrative Processes, Staff Scheduling, Trauma-Informed Services, Crisis De-Escalation, Health and Safety, Inventory Management, Social Assistance Knowledge, Microsoft Excel

Industry

Non-profit Organizations

Description

JOB POSTING Men’s Services Department NIGHT LINK (WINTER RESPONSE) Program Supervisor FULL-TIME, CONTRACT CONTRACT LENGTH: 4 MONTHS (DECEMBER 2025- MARCH 2026) 1 Position WAGE- $27.16 PER HOUR Posting #MS0613 POSITION SUMMARY: Mission Services is seeking a dedicated and compassionate Program Supervisor to support the daily operations of our Night Link Winter Response Program- which provides coordinated access services and support to individuals experiencing homelessness. This role ensures the smooth functioning of the program while promoting a safe, inclusive, and supportive environment for both clients and staff. Under the direction of the Manager of Early Intervention, the Program Supervisor will oversee operational activities, provide on-the-floor support, ensure adherence to organizational policies, and help coordinate access to vital community resources. KEY RESPONSIBILITES: * Support the Manager of Early Intervention in overseeing the day-to-day operation of Night Link in accordance with organizational policies, procedures, and service standards. * Ensure all administrative processes are completed accurately and timely, including incident reports, taxi logs, bus ticket tracking, and supply inventory management. * Assist in the management of staff scheduling to ensure adequate coverage for all shifts. * Serve as the primary on-call contact during assigned periods to provide support for staff in urgent or emergency situations, including offering guidance for crisis management, addressing unexpected absences. * Maintain accurate and confidential client records; ensure all documentation meets quality assurance standards. Provide direct, on-the-floor support to clients, assisting staff in delivering client-centered and trauma-informed services. * Support staff in responding to crises, including de-escalation and coordination with emergency services (police, fire, EMS) as needed. * Facilitate connections to community resources, services, and supports, including healthcare, housing, harm reduction, and mental health services. * Uphold a welcoming, respectful, and non-judgmental environment for individuals with diverse needs and backgrounds. * Provide leadership and guidance to front-line staff; act as the primary support during program hours in the absence of the Manager. * Monitor staff attendance, conduct, and performance; provide feedback as needed and escalate concerns to the Program Manager as appropriate. * Foster a collaborative, respectful team culture that prioritizes the well-being and safety of clients and staff. * Collaborate with internal departments (e.g., security, facilities, women’s services) to ensure seamless service delivery. * Ensure the site is safe and operational, maintaining sufficient inventory of supplies such as harm reduction materials, food, and clothing donations. * Promote and model safe work practices in accordance with Mission Services’ health and safety policies; identify and report hazards and incidents to management. QUALIFICATIONS: * Minimum post-secondary diploma or degree in the human or social services sector, or equivalent experience * Preference for one to two (1-2) years of related experience in a management role; a combination of education and experience may be considered * Experience supporting marginalized populations and individuals experiencing homelessness * Demonstrated understanding of issues relevant to a housing focused services including knowledge of social assistance and other community resources * Ability to enhance the program and build professional relationships with staff and other community agencies * Confident decision maker with excellent organizational, supervisory and interpersonal skills. Ability to work under pressure and in crisis situations. * Ability to work as part of a team and act as a motivator for staff * Proficiency in typing, Microsoft, Excel, Excellent general computer skills. * Committed to upholding the organization’s mission, values and standards HOURS OF WORK: * 37.5 hours per week * Evenings 3:30 PM- 11:30 PM * Able to participate in part of an on-call rotation REQUIREMENTS: * Police Vulnerable Sector Check * Two-Step Tuberculosis Skin Test COMPENSATION: * Hourly wage starts at $27.16 per hour Evenings 3:30 PM- 11:30 PM 37.5 hours per week

Responsibilities

The Program Supervisor will oversee the daily operations of the Night Link Winter Response Program, ensuring adherence to policies and providing support to staff and clients. This role includes managing administrative processes, staff scheduling, and facilitating connections to community resources.