Program Supervisor at Paradise Pillow Inc.

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Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Crisis Management, Collaboration, Adaptability, Communication, Organizational Skills, Problem Solving, Trauma-Informed Care, Conflict Resolution, Supervision, Training, Data Management, Customer Service, Community Engagement, Staff Development, Policy Implementation

Industry

Description

JOB DESCRIPTION: Program Site Supervisor Evolution Reports To: Director of Behavioral Health and Residential Services Salary Band: Full Time / Exempt (40 HRS) POSITION SUMMARY: Reporting to the Director of Residential Services, the Program Site Supervisor – The Evolution Center is responsible for overseeing daily operations at The Evolution Center. This includes ensuring that services align with Gateway Center’s mission to connect individuals experiencing homelessness to the support and resources necessary for self-sufficiency. This position provides direct supervision of Guest Service Agents and offers leadership and guidance to additional Gateway Center staff on-site, including Care Coordinators, Food Operations, Behavioral Health Services, and Employment Services personnel. Additionally, the Program Site Supervisor serves as the primary point of contact for community partners and volunteers providing services at The Evolution Center. Gateway Center is committed to quality customer service, proper stewardship of funding, implementing best practices, leading innovation in the delivery of services, strategic partnerships and results-based leadership. To accomplish this, the Program Site Supervisor will ensure that agency and program policies and procedures are being implemented and utilized as intended. PRINCIPAL ACCOUNTABLITIES: * Supervise the day-to-day operations of The Evolution Center to ensure a safe, clean, and supportive environment for guests. * Provide direct supervision, coaching, and performance management for Guest Service Agents, ensuring adherence to Gateway Center policies and trauma-informed care principles. * Offer guidance and operational support to on-site staff, including Care Coordinators, Behavioral Health Services, Employment Services, and Food Operations teams. * Serve as the primary escalation point for operational concerns, guest grievances, and crisis situations. * Ensure compliance with all safety, security, and emergency response protocols. * Coordinate, provide or refer to staff to coaching, training, development, and support opportunities as needed and available. * Provide oversight and training to ensure agency protocols are followed and that documentation is submitted accurately and timely * Conduct regular staff meetings, one-on-one supervision, and training sessions to ensure team alignment and professional development. * Foster a collaborative and supportive work environment that promotes staff well-being and effectiveness. * Assist in the hiring, onboarding, and evaluation of Guest Service Agents and other assigned personnel as requested by the Director of Residential Services. * Serve as a liaison for community partners, volunteers, and external service providers delivering support at The Evolution Center in collaboration with the Director of Residential Services. * Coordinate and schedule partner and volunteer activities to enhance services available to guests. * Represent The Evolution Center in collaborative meetings, outreach efforts, and community initiatives as requested. * Coordinate with team the appropriate placement at intake and assessment when guest arrive at The Evolution Center * Ensure team is inputting all data into Client Track HMIS system, Apricot, and submit monthly, quarterly, and annual reports * Must be willing to collaborate effectively and proactively with appropriate department directors and HR Manager when such activities and decisions are applicable. * Ensure team is inputting all data into Client Track HMIS system, Apricot, and submit monthly, quarterly, and annual reports * Support the collection and analysis of program data to monitor outcomes, inform decision-making, and enhance service delivery. * Ensure accurate and timely documentation of services provided, incidents, and guest interactions in accordance with Gateway Center policies. * Assist in the development and implementation of policies, procedures, and best practices to improve program operations when requested or based on experience in program. * The position is based at The Evolution Center and requires on-site presence. * Requires flexibility to work evenings, weekends, and holidays as needed to ensure 24/7 operations. * Leadership & Supervision: Ability to lead, mentor, and support a diverse team in a fast-paced environment. * Crisis Management: Skilled in responding to and de-escalating crises effectively. * Collaboration: Strong ability to work with internal and external stakeholders to enhance the delivery of Gateway Center services. * Adaptability: Capable of adjusting to changing circumstances and program needs. * Mission-Driven: Commitment to Gateway Center’s vision of ending homelessness through strategic and compassionate services. QUALIFICATIONS: * Preferred: Bachelor’s degree in Social Work, Human Services, Public Administration, or a related field required; Master’s degree preferred. * Required High School Diploma * Minimum of three (3) years of experience in social services, homelessness services, shelter operations, or a related field. * At least two (2) years of supervisory experience in a direct services setting. * Strong understanding of trauma-informed care, harm reduction, and housing-first principles. * Experience working with diverse populations, including individuals experiencing homelessness, mental health challenges, and substance use disorders. * Demonstrated ability to manage crisis situations and provide conflict resolution. * Excellent communication, organizational, and problem-solving skills. * Excellent written and verbal communication skills * Proficiency in Microsoft Office Suite and case management software preferred. * Flexibility (may require some evenings and weekend work) PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is regularly exposed to airborne pathogens. The noise level in the work environment is usually moderate. EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: Gateway Center is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Gateway Center also takes affirmative action to employ, and advance in employment, qualified women, minorities and covered veterans. Gateway Center also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans With Disabilities Act and applicable state laws.

Responsibilities

The Program Site Supervisor oversees daily operations at The Evolution Center, ensuring services align with the Gateway Center’s mission to support individuals experiencing homelessness. This role includes supervising staff, managing operational concerns, and fostering a collaborative environment.