Program Support Associate II - Family Supervised Interaction at St. Croix County Career Section

New Richmond, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

25.98

Posted On

18 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Family Interaction, Documentation, Transportation, Nutritional Information, Budgeting Education, Court Testimony, Clerical Duties, Client Records, Community Resources, Office Practices, Time Management, Confidentiality, Problem Solving, Communication, Organizational Skills

Industry

Description

POSITION SUMMARY: This position performs administrative support and hands on assistance to families and children to support the overall programs and services of the Division. ESSENTIAL FUNCTIONS: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned. Provides hands on assistance to families and children within the division programs to provide supervision and support. Schedules and performs court ordered supervised. Prepares documents from court ordered supervised visits and contacts. Enters documentation of family interaction into state database. Provides transportation for families and children for appointments and other needs. Provides families with nutritional information and simple budgeting education. Answers other inquiries made regarding Children Services programs. Provides testimony to the court when requested. Collects and distributes donations for families within the program. Supports and provides assistance to assigned social workers/case managers. Performs general clerical duties such as typing, filing, photocopying, faxing/emailing correspondence, and UPS mail preparation. Prepares and maintains confidential client records. Updates and maintains department files, records, plans, mailing lists and other related documents. May attend training or work-related conferences as necessary to stay abreast of current knowledge and technology related to department services and programs. Assists with orientation of student interns, staff, and volunteers. Maintains department inventory, orders office supplies. May conduct Kinship Care reviews and Referrals. May gather information for Child Protection Referrals. Other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES General knowledge of community resources. Knowledge of County policies, procedures, practices, and local government departmental operations. Considerable knowledge of modern office practices, standard office procedures, equipment, and office assistance techniques. Ability to enter new referrals into the state database and maintain accurate, legible notes and records. Ability to perform detailed work accurately and independently within strict time limits, while prioritizing a high volume of tasks and adapting to changing priorities. Ability to establish and maintain effective working relationships with clients, staff, and community partners. Ability to analyze information and prepare organizational and functional reports. Ability to work the allocated hours of the position. LANGUAGE SKILLS Ability to communicate effectively in English, both verbally and in writing, with a wide range of individuals, including the public, colleagues, and supervisors. Ability to read County policies and procedures; written instructions, general correspondence; safety manuals, maps, etc. MATHEMATICAL SKILLS Ability to perform mathematical calculations. REASONING ABILITY Ability to understand and carry out verbal and written instructions. Ability to interpret and implement local policies and procedures, written instructions, correspondence, and applicable Federal, State and local regulations. Ability to define problems, analyze facts, exercise sound judgment, and effectively solve problems in a variety of situations. Ability to think quickly, maintain self-control, and adapt to stressful or unexpected situations. Ability to maintain confidentiality and use discretion when handling business-related files, reports, and conversations in accordance with applicable laws and regulations. Strong organizational and time-management skills, with the ability to work accurately, maintain attention to detail, meet deadlines, and prepare concise records and reports. PHYSICAL AND WORK ENVIRONMENT: The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor. PHYSICAL REQUIREMENTS This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing using hands to handle, feel, and perform fine motor skills and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms overhead or below the waist. Work requires sufficient vision to read documents, observe surroundings, and work with detailed data, as well as the ability to operate standard office equipment, vehicles, or other job-related tools as needed. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Ability to hear and understand speech at normal levels for tasks such as communicating with the public, colleagues, or over the phone. Frequent travel may involve exposure to inclement weather conditions, unsanitary conditions in homes, communicable illnesses and diseases and unsafe environments. May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions. WORK ENVIRONMENT Work is performed in an office setting as well as clients' and service providers' homes, detention, treatment and residential facilities, schools, courts and work sites. MINIMUM QUALIFICATIONS EDUCATION AND EXPERIENCE REQUIREMENTS Associate’s Degree in Human Services related field. Two years’ work experience in a human services setting, preferably with families and children. Must successfully pass criminal and caregiver background checks. Expected Pay Range: $22.96 - $25.98/hour Department: HHS - Children Services FTE: 1.0 St. Croix County is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We take affirmative action to ensure equal opportunity for all applicants without regard to an individual’s race, color, age, religion, sex, sexual orientation, national origin, gender identity, disability, marital status, veteran status, or other legally protected characteristics.

Responsibilities

The Program Support Associate II provides hands-on assistance to families and children, including supervision during visits and transportation for appointments. They also handle documentation, maintain client records, and support social workers and case managers.