Program Support Coordinator at Tailored Management

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interview Coordination, VMS Management, Candidate Experience, Administrative Support, Communication, Organization, Attention To Detail, Problem-solving, Data Entry, Stakeholder Management, Compliance, ATS Management

Industry

Staffing and Recruiting

Description

Program Support Coordinator | Hybrid in IT Park About the Role The Program Support Coordinator plays a key role in supporting the day-to-day operations of a contingent workforce program. Partnering closely with Program Operations, HR, and client stakeholders, this position ensures a seamless candidate and client experience through effective interview coordination, VMS management, and equipment return processes. This role is ideal for someone who thrives in a fast-paced environment, communicates with confidence, and takes ownership to drive timely, high-quality outcomes. About Tailored Management: We are NOT a BPO company – we are a US-based recruiting company with global reach. This position is a “captive” role, internal to Tailored Management (not direct with a client). With teams across the United States, Costa Rica, and the Philippines, Tailored Management is built on collaboration, accountability, and continuous improvement. Our culture values ownership, curiosity, and thoughtful problem-solving—and we empower our teams to make client-centric decisions that create real impact every day. Apply today, and see what sets Tailored Management apart! What You’ll Do Interview Coordination & Candidate Experience * Coordinate interviews for assigned clients, ensuring a smooth and timely process * Prepare and distribute accurate interview confirmations to candidates * Maintain up-to-date candidate records in ATS * Communicate interview updates, feedback, and issues to internal teams and clients * Escalate delays or non-responsive candidates proactively Program & VMS Support * Review and take action on VMS notifications with urgency and accuracy * Provide regular updates on candidate pipelines and interview progress * Respond promptly to internal inquiries regarding candidate status * Ensure consistent follow-up with stakeholders to drive outcomes Equipment Return & Compliance * Partner with Program Operations and HR to manage equipment return processes for contingent workers * Communicate clearly and assertively with employees to ensure timely returns * Track all activity in ATS and internal trackers with high accuracy * Follow up on outstanding returns and escalate risks as needed * Monitor trends to help reduce financial loss and improve processes What We’re Looking For Qualifications * Bachelor’s degree in Business Administration, Communications, or related field * 2+ years of experience in high-volume administrative, client service, or account support roles Skills & Competencies * Strong communication skills (written and verbal) with a professional, confident approach * Highly organized with exceptional attention to detail * Proactive, solutions-oriented mindset with strong ownership and follow-through * Ability to manage multiple priorities in a fast-paced environment * Comfortable addressing issues directly and driving timely resolution Work Environment * Hybrid schedule: in-office Tuesday–Thursday * Professional office setting with standard office equipment

Responsibilities

The Program Support Coordinator manages daily operations for a contingent workforce program, including interview scheduling and VMS management. They also oversee equipment return processes and ensure compliance while maintaining accurate records in the ATS.