Paragon Cyber Solutions is a fast-growing, award-winning cybersecurity and IT services firm supporting federal and commercial clients. We are a proud 8(a), EDWOSB, SDVOSB, and MWBE company committed to excellence, integrity, and innovation.
We are seeking a proactive and engaging Program Support Lead to oversee onsite billable staff, serve as a customer-facing liaison, and contribute to key company initiatives. This role is pivotal in sustaining our commitment to contract excellence and fueling Paragon’s continued growth.

REQUIREMENTS

• Serve as the assigned supervisor for onsite billable staff across contracts
• Conduct regular check-ins, track performance, and support professional development
• Ensure timely timesheet submissions and flag any burn/utilization concerns
• Act as a point of contact for customers regarding team performance, deliverables, and feedback
• Escalate issues appropriately and ensure customer satisfaction remains high
• Attend site visits, client meetings, and briefings as needed
• Maintain visibility into contract scope, milestones, and funding to support successful execution
• Lead and support internal initiatives such as policy rollout, process documentation, and SOP management
• Help identify workflow gaps and implement enhancements
• Assist with readiness efforts for new contract awards and transitions
• Contribute to company-wide initiatives and culture-building efforts
• Additional duties as assigned

Please refer the Job description for details