Program Technician 1 at Oregon Health & Science University

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Policy Development, Program Training, Computer Skills, Soft Skills, Compliance, Auditing, Training Needs Assessment, Instructor-led Courses, Inventory Management, Report Writing, Technical Training, Program Support, Healthcare Knowledge, Emergency Response

Industry

Higher Education

Description

Department Overview This position provides technical and administrative support to the Hospital Transportation and Equipment Pool Services Departments. This position ensures smooth and efficient administrative operations by interpreting program policies and controlling regulations, writing and updating policies, working manuals, giving technical training, reviewing program operations and writing reports of findings. The responsibilities include supporting departmental staff and leadership in optimizing program effectiveness through a combination of administrative tasks and patient centered interactions. This is a critical function position. Function/Duties of Position Office Administration: Creating and updating training and onboarding schedules with leadership, supports updating program policy and procedures, assist with inventory of supplies and equipment, ordering supplies, filing documents, and performing other general office duties to ensure smooth operations. Programs Support: Assist and support in the design, development, coordination and implementation of the departmental training and competency programs at leaderships direction; assist in the design and development of various courses and trainings for new and experienced employees. Conduct training needs assessment under the supervision of the Manager; this includes participating in interviewing subject matter experts, conducting job analysis and various methods of research. Develops and implements instructor-led courses as prescribed by Manager and updates training materials and course curriculum for a variety of Hospital Transportation and Equipment Pool needs to meet instructional objectives under the supervision of the Manager. Training will be delivered in patient care areas, departmental equipment room and classroom settings. Instruction and training will include new and experienced employees; instruction will include departmental, NEO, Standard Work and other trainings. Responsible for evaluating new employees on final in-person sign-off and test out to work independently for current and specific position. Coordination will include arrange for training rooms and equipment. Assisting with administrative projects aimed at program growth and compliance; supporting DNV visits and ensuring that departments are aligned with compliance. Compliance & Auditing: Monitor processes for efficiency and accuracy, conducting audits for documentation and environment compliance, and ensuring adherence to health data regulations and standards; identifies operational strengths and weaknesses, problems or areas of noncompliance and recommends corrective action; complies and writes training summary reports Development: Acquire and stay current on industry training knowledge of Hospital Transportation and Equipment Pool Services by reading technological literature and attending seminars and conferences as appropriate and approved by leadership. Attend OPEX classes and join Departmental committees to broaden relationships and gain ideas for improvements. Obtain membership in relevant organizations and join/attending trainings offered. Other Duties as Assigned Required Qualifications Three years of experience administering or coordinating parts or subsets of a project or program. A bachelor’s degree in Business Administration, Management, Public Administration, or a field directly related to the position will substitute for two years of the required experience. Job Related Knowledge, Skills and Abilities (Competencies): Strong customer service ability to prioritize tasks, mange time effectively and handle multiple responsibilities in a fast-paced environment Policy and procedural development and editing Program Training strong computer skills and the ability to learn and adapt to new software strong soft skills and ability to build rapport and manage challenging situations with professionalism; must have ability to work with a diverse groups Preferred Qualifications Healthcare or hospital experience. Experience in safe transporting of patients, specimens, blood products, equipment and supplies, training and compliance experience Additional Details Office/floor location – working at desk/computer station 50% of time. Must be willing to move with laptop and/or mobile device. Risk of exposure to infectious disease, blood, body fluids and/or tissue as well as other unpleasant elements such as accidents, injuries and illness. Risk of exposure to and be required to handle varying unpredictable, emergency and crisis situations. Risk of exposure to frustrated or violent patients. Work with detergents, enzymes, germicide, and other related chemicals PPE when necessary: gloves, mask, gown, bonnet, and shoe covers. Work holidays or flexible schedule to support operation Other conditions to vary on project assigned Benefits: Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee Two separate above market pension plans to choose from Vacation- up to 200 hours per year depending on length of service Sick Leave- up to 96 hours per year 8 paid holidays per year Substantial Tri-met and C-Tran discounts Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP) Employee discounts to local and major businesses All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

Responsibilities

The Program Technician 1 provides technical and administrative support to the Hospital Transportation and Equipment Pool Services Departments. Responsibilities include optimizing program effectiveness through administrative tasks and patient-centered interactions.