Does working with a dedicated team of professionals to support California’s natural resources sound like an amazing career opportunity? Do you enjoy helping people and collaborating with like-minded professionals to serve others who are passionate about the outdoors? Are you looking for a job with upward mobility opportunities? If so, the Department of Fish and Wildlife’s License and Revenue Branch (LRB) is looking for you!
The LRB is seeking a motivated individual to provide outstanding customer service to the diverse customers we serve. Under general supervision of the Supervising Program Technician II, and in accordance with established procedures, you will work in LRB’s License Sales Unit, performing the more difficult program specialist work as a journey level technician. For a complete list of duties, please refer to the attached duty statement. Training provided!
This position is eligible for telework and full health, dental, and vision benefits! We’re located in downtown Sacramento inside the California Natural Resources Agency Building, a state-of-the-art Leadership in Energy and Environmental Design (LEED) Platinum Certified facility, right next to Sacramento Regional Transit Light Rail and a variety of restaurants within walking distance. Our building features ergonomic furniture, panoramic downtown views, an employee gym, cafeteria and bodega, call and conference rooms, adjacent childcare, and much more!
Program Technician II: Exam Bulletin Link
You will find additional information about the job in the Duty Statement.
Working Conditions
Requires the use of a computer, keyboard, and mouse for several hours a day and answering phones on a continuous basis. Involves sitting most of the time but may involve walking or standing for brief periods. Occasional day and/or overnight travel may be required up to 5% via private or public transportation (e.g., automobile, bus, airplane, etc.) to participate in training and meetings.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

HIRING UNIT CONTACT:

Isabel Naranjo
(916) 902-9076
Isabel.Naranjo@wildlife.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department’s EEO Office.EEO Contact:
Civil Rights Office
(916) 902-9211
civilrights@wildlife.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Filing Instructions
You must reference Position Number 565-012-9928-021 and RPA Number E-LRB 25-001 in the Examination(s) or Job Title(s) for Which You Are Applying section of the State Application Form (Std. Form 678). Applications that do not list the Position Number and RPA Number may not be considered.
It is recommended that Application Packages be submitted electronically through your CalCareer Account at https://jobs.ca.gov. If applications are mailed, we recommend applications are sent certified mail as we are unable to verify receipt.
Applications that do not follow the Filing Instructions may not be considered.
This advertisement may be used to fill additional vacancies for this JC.
Statement of Qualifications

A Statement of Qualifications (SOQ) is REQUIRED and must be submitted with your Employment Application (STD 678). Applications received without an appropriate SOQ based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the SOQ. When preparing your Statement of Qualifications, you are required to follow these guidelines:

• The SOQ must be complete and presented in a clear and concise manner.
• The SOQ must be typed, double-spaced, using an Arial font size no smaller than 12 point.
• Spelling, grammar, and punctuation will also be a factor in evaluating the SOQ.
• Responses are limited to one (1) single-sided page with one (1) inch margins.
• You must provide specific information in your response to address each SOQ and demonstrate how your knowledge, skills, and training meet the Job Description and Duties and the Desirable Qualifications/Qualities required to assume this position.

1. Describe how your knowledge, skills, abilities, and training meet the requirements in the duty statement and Desirable Qualifications and include one specific example of when you successfully handled and resolved a customer’s problem by providing excellent customer service.
   Equal Opportunity Employer
   The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
   It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

• The SOQ must be complete and presented in a clear and concise manner.
• The SOQ must be typed, double-spaced, using an Arial font size no smaller than 12 point.
• Spelling, grammar, and punctuation will also be a factor in evaluating the SOQ.
• Responses are limited to one (1) single-sided page with one (1) inch margins.
• You must provide specific information in your response to address each SOQ and demonstrate how your knowledge, skills, and training meet the Job Description and Duties and the Desirable Qualifications/Qualities required to assume this position