ABOUT THE ROLE

We are looking for a highly experienced Programme Manager to lead and oversee the successful execution of client-facing IT solution deliveries and technical mobilisations and demobilisations. This role may involve managing multiple IT projects, ensuring high-quality assurance, maintaining strong client relationships, and aligning technical design and project outcomes with goals.
The ideal candidate will have a strong IT solution management background, and will have experience of delivering technology platforms, ideally for the Public Sector. The role requires a deep understanding of best practice design, develop, test and deployment processes and methodologies, and will require excellent soft skills such as leadership, problem-solving, and communication. The role holder will be expected to be an expert in standard project management techniques applied to IT builds, such as project governance, risk management, and stakeholder engagement.
The role holder will have line management responsibilities and will be required to communicate and align initiatives across multiple projects and programmes, some of which may not be in their scope of delivery. Therefore, a proactive and team focused approach will be required, alongside excellent collaboration and internal influencing skills. The role holder will need a detailed and in-depth knowledge of assurance and security management best practice.

CORE RESPONSIBILITIES:

Lead the end-to-end management of client delivery projects, ensuring scope, timeline, and budget adherence while maintaining high-quality standards.
Serve as the primary point of contact for predominantly Public Sector / Central Gov / MOD clients, fostering strong relationships, managing expectations, and ensuring high customer satisfaction.
Plan and allocate resources effectively to ensure successful project execution and timely delivery of the solution, including its compliance, CSR, and sustainability modules.
Collaborate with cross-functional teams, including development, operations, business stakeholders, and third-party vendors, to ensure successful project execution.
Define project objectives, success criteria, key performance indicators (KPIs), and risk management strategies.
Develop and maintain detailed project plans, schedules, and status reports, ensuring transparency and accountability.
Drive project governance, including stakeholder reporting, change management, and issue resolution through structured frameworks.
Identify, assess, and mitigate project risks, proactively resolving challenges to ensure smooth project delivery.
Implement best practices in project management methodologies (Agile, Scrum, Waterfall, or hybrid approaches as appropriate).
Lead decommissioning efforts where required, ensuring seamless transitions and risk mitigation.
Ensure compliance with contractual obligations, industry regulations, and business policies while continuously seeking process improvements.
Communicate and collaborate across projects and programmes, and with the BAU service delivery team.
Lead project lessons-learned initiatives to drive continuous improvement and innovation.