We’re on a journey to provide the best banking services for the UK, and as part of this, we are simplifying our systems and streamlining the apps and services our members and colleagues use. Nationwide has always delivered great service in new ways: for example, we were one of the first UK financial services providers to provide online banking.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

ABOUT YOU

We are looking for a significant track record of technology centred transformation in Financial Services. That means we expect you to have skills in the following:

• Experience owning the End to End technical delivery of Strategic Programmes
• Worked with multiple vendors & suppliers to deliver key milestones for the programme
• Experience in delivery of large-scale technology transformation programmes in Financial services with a deep knowledge of different change methodologies (Agile/Waterfall)
• Experience with working with a wide range of stakeholders across the society to interlock plans, milestones and budgets for the programme
• Taken control of the programme of work from inception to delivery
• Excellent people management and stakeholder management skills at Senior and C Suite Level
• Experience building high performing teams of at least 100 people upwards to deliver successful outcomes
• Able to gain consensus on complex strategic objectives at steering committees for significant strategic programmes despite conflicting organisational priorities
• Experience in technology integration and migration
• Experience in technology obsolescence
• Evidence of engagement with architecture and engineering practices as well as a strong knowledge of their terminologies

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

As a Programme Manager, you will play a key role in transforming our Digital Services, enabling us to better serve our 15 million members. This role is part of Digital, within the Cloud, Digital and Integration team which is part of the overall COO team in Nationwide. Specifically, this role is accountable for the delivery of the strategic programme Digital Service Features for the society. This includes improvements to our Banking app via new feature delivery, modernisation of our Internet Bank and enhancements to our Digital Hub.
As part of the domain leadership team, you’ll be empowered to balance the desired outcomes from the roadmap against delivery priorities, capacity and cost. You’ll be accountable for the delivery of strategically aligned outcomes, working closely with the Chief Product Owner & Technology Lead. You will be required to lead on delivery related decisions to maintain pace against agreed priorities and plans whilst creating a positive atmosphere within the delivery teams.
Our Programme Managers are player-coaches, so you’ll be comfortable setting goals and line managing the senior resources within the team, be they on or offshore. You’ll work with colleagues across the society to deliver the Enterprise technology stack for Nationwide.
We’re looking for tech delivery leaders with passion, creativity, determination and enthusiasm that will help us uncover the best ways of delivering value in the future.
You can expect to work alongside experts in banking, security, risk and payments, as well as colleagues who understand how our branch systems work and how best to deliver exceptional service.
We understand that learning is essential for us to grow, so we’ll provide access to market leading learning platforms, regular training courses, and the time that you need to learn. There are plenty of opportunities for you to share your knowledge and best practice.