Own integrated programme plans, schedules, dependencies, constraints and critical-path activity
Establish and maintain programme governance, including steering groups, decision forums, reporting cadence and escalation routes
Own programme QBRs and Steering Committees, including agendas, governance packs, decision logs, action tracking and follow-up communication
Provide concise executive updates covering progress, risks, issues, decisions, resourcing and next steps
Maintain accurate RAID logs, action trackers, programme documentation, audit trails and governance records
Act as the senior delivery contact for customers, sponsors, senior stakeholders, practice leads and internal delivery teams
Manage delivery against agreed scope, Statements of Work and customer responsibilities, ensuring changes are governed through appropriate change control and approval routes
Lead customer governance meetings, programme reviews, workshops and escalation discussions
Identify, assess, manage and escalate programme risks, issues, assumptions, dependencies and blockers
Drive mitigation, recovery and contingency plans to support timely resolution of delivery challenges
Coordinate resource demand, capacity and prioritisation across project teams, engineers, practice leads and third parties
Lead and influence cross-functional teams and provide guidance to project managers, coordinators and delivery teams
Provide matrix leadership to project managers, coordinators and delivery teams, with clear escalation where resourcing, prioritisation or ownership decisions are required
Promote lessons learned, delivery assurance, quality improvement and repeatable best practice across the PMO
Candidate ProfileProven experience leading complex, multi-project or multi-workstream programmes in a customer-facing environment
Strong programme planning, governance, reporting, RAID management and dependency-management capability
Experience managing senior stakeholders, customer governance forums and executive-level communications
Ability to lead cross-functional teams, resolve delivery challenges and drive decisions through formal governance
Excellent written and verbal communication skills, with the ability to translate complexity into clear decisions and actions
Strong organisational skills with a focus on delivery outcomes, quality and customer alignment
Experience working within a structured PMO and applying formal delivery methodologies and controls
Competent user of project delivery and reporting tools such as Microsoft Project, Microsoft Planner, Power BI, Salesforce, PSA/time-recording platforms or equivalent systems
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