An extraordinarily talented group of individuals work together every day to drive TNS’ success, from both professional and personal perspectives. Come join the excellence!
Overview
The Programme Manager will work cohesively with Product Owners, Business Analysts, Scrum Masters and QA to deliver excellent outcomes for our customers. Establishing and embedding good practice Programme and Project Management activities, the Programme Manager will act as a coach to the delivery team, drive improvements to the change culture, provide excellent communication to our customers, and be able to co-ordinate and provide hands on project management execution.
Responsibilities

Essential responsibilities include:

• Provide excellent customer service through establishing and maintaining trusted relationships and communication
• Apply a structured project management approach and methodology, ensuring adherence to internal frameworks, processes and practices to effectively manage all aspects of the program.
• Develop and maintain detailed schedules, project estimates and resource plans.
• Identify and manage risks, issues and dependencies, develop plans to mitigate risk and implement these in a timely manner.
• Monitor the progress of schedules identifying variances early allowing corrective actions to be taken in a timely manner, minimising impact.
• Manage change throughout the lifecycle of the project ensuring decisions are made in a timely manner with full knowledge of the impact to outcomes and realisation of benefits.
• Identify, plan and complete communication activities to ensure they provide information in a timely and relevant manner and clearly communicate the intended messages.
• Identify stakeholders, develop appropriate plans and complete activities to ensure necessary levels of engagement are maintained throughout the life of the project.
• Provide coaching and leadership to help develop the change culture
• Engagement with product owners to support business analysis and implementation activities in accordance with master schedules and to help resolve issues and risks
• Engagement with Business Analysts and where required provide business analysis to ensure adequate capture of business requirements to ease the implementation activities and avoid rework
• Engagement with Scrum Masters, technical leads and QA teams to assure successful and known project outcomes
• Engagement with APAC, EMEA and NA stakeholders and provide an interface into the technical delivery teams for specific projects.
• Manage the implementation of multiple customer solutions under individual and programmes of work
• Deliver implementation artefacts to clients and stakeholders
• Post implementation handover to the TNS Operations team
• Co-ordinate post implementation reviews and lead continual improvement activity across the delivery teams
• Provide insights into the PP&D reporting
• Improve and embed good practice, implementation processes and controls across the delivery teams

Qualifications

Experience / Qualifications:

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Ability to influence management and senior stakeholders.
• Experience in a customer facing project delivery role
• Excellent leadership, communication, and stakeholder management skills.
• Proven track record of achieving high performance with a team and promoting continuous learning and advocating professional and personal development.
• Experience dealing with Issues, escalations and decisions
• Continuous improvement

Desirable Experience:

• Knowledge of payments industry, credit card schemes and standards
• Familiarity with software design and development principles
• Ability to work in a hybrid environment, Agile and Waterfall.

Education / Certifications:

• Minimum of 7 years related experience, preferably with prior management experience. Undergraduate degree or equivalent additional experience.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic

• Provide excellent customer service through establishing and maintaining trusted relationships and communication
• Apply a structured project management approach and methodology, ensuring adherence to internal frameworks, processes and practices to effectively manage all aspects of the program.
• Develop and maintain detailed schedules, project estimates and resource plans.
• Identify and manage risks, issues and dependencies, develop plans to mitigate risk and implement these in a timely manner.
• Monitor the progress of schedules identifying variances early allowing corrective actions to be taken in a timely manner, minimising impact.
• Manage change throughout the lifecycle of the project ensuring decisions are made in a timely manner with full knowledge of the impact to outcomes and realisation of benefits.
• Identify, plan and complete communication activities to ensure they provide information in a timely and relevant manner and clearly communicate the intended messages.
• Identify stakeholders, develop appropriate plans and complete activities to ensure necessary levels of engagement are maintained throughout the life of the project.
• Provide coaching and leadership to help develop the change culture
• Engagement with product owners to support business analysis and implementation activities in accordance with master schedules and to help resolve issues and risks
• Engagement with Business Analysts and where required provide business analysis to ensure adequate capture of business requirements to ease the implementation activities and avoid rework
• Engagement with Scrum Masters, technical leads and QA teams to assure successful and known project outcomes
• Engagement with APAC, EMEA and NA stakeholders and provide an interface into the technical delivery teams for specific projects.
• Manage the implementation of multiple customer solutions under individual and programmes of work
• Deliver implementation artefacts to clients and stakeholders
• Post implementation handover to the TNS Operations team
• Co-ordinate post implementation reviews and lead continual improvement activity across the delivery teams
• Provide insights into the PP&D reporting
• Improve and embed good practice, implementation processes and controls across the delivery team