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Programme Quality and Operations Specialist at Afaq Group
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

05 Jan, 27

Salary

85000.0

Posted On

07 Oct, 26

Experience

6 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Pharmaceutical Manufacturing

Description
  • Quality Assurance and ComplianceEnsure full compliance of all training, leadership, executive education, and vocational programmes with awarding body standards, accreditation frameworks, and regulatory requirements.
  • Design, develop, review, and maintain programme specifications, assessment plans, and delivery frameworks in line with awarding body standards and internal quality requirements.
  • Conduct needs analysis for new and existing programmes to ensure design and content align with organisational requirements, current industry thinking, and best practice.
  • Support internal verification and audits, ensuring timely completion of corrective actions.
  • Support internal training and orientation sessions to promote QA awareness and operational consistency.
  • Identify improvement opportunities and contribute to the enhancement of QA systems and procedures.
  • 2. Policy Development and ImplementationContribute to the review and continuous improvement of AFAQ’s Quality Assurance and Enhancement Manual.
  • Recommend policy amendments and ensure alignment with updated accreditation and compliance frameworks.
  • Coordinate with Programme Leaders and Subject Matter Experts to ensure consistency in quality documentation across all programmes.
  • 3. Operational Support and Programme DeliveryOversee pre-programme logistics including trainer coordination, venue arrangements, materials preparation, and participant communication.
  • Ensure all operational deliverables (e.g., training materials, attendance lists, feedback forms) are prepared in line with programme schedules.
  • Coordinate with interpreters, facilitators, and partner institutions to ensure readiness before programme commencement.
  • Support in monitoring delivery quality, trainer performance, and learner engagement during implementation.
  • Maintain programme files, tracking sheets, and reports to support internal and external audit requirements.
  • Oversee the quality assurance of online and blended courses on the LMS, ensuring content presentation, assessment administration, learner monitoring, and record-keeping meet awarding body and internal quality standards.
  • 4. Quality Monitoring and ReportingConduct regular reviews of feedback from learners, trainers, and stakeholders, and compile reports highlighting key insights and actions.
  • Track, analyse, and interpret QA metrics, including learner satisfaction, completion rates, and compliance indicators to identify trends, risks, and opportunities for continuous improvement.
  • Present recommendations for enhancement and follow up on implementation of improvement actions.


  • Qualifications and ExperienceA minimum of a Bachelor’s degree in Education is essential.
  • A minimum of 5 years of experience in programme operations and quality assurance within a training, vocational, or higher education environment is essential
  • A strong understanding of awarding body and accreditation standards and compliance processes is essential.
  • A standardised qualification as an Assessor and Internal Verifier is essential.
Responsibilities