PROGRAMME SUPPORT OFFICER

BPP Education Group is looking for a Programme Support Officer who will delivering exceptional service to our customers, alongside timely fulfilment of administrative and communications tasks. You will actively contribute to the successful setup and delivery of professional qualification programmes, overseeing their progress from initiation to completion.
An opportunity has arisen for a diligent program delivery of programmes with a key eye for detail and exceptional customer service You will be responsible for delivery of online training and assessment including administrative assistant. We are an agile, responsive, and friendly team, and we take pride in the staff development opportunities that we provide. We look for energetic and innovative staff who are passionate about helping people and who want to make a difference.
What if you read the description and don’t meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!

WHY WORK FOR BPP EDUCATION GROUP?

It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:

• Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
• With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.

Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.

WHAT YOU’LL BE DOING

The role will be Assist the PQ Programme Operations Manager and Heads of Programme in the setup and delivery of Professional Qualification programmes. Maintain accurate and consistent information documentation and candidate records. Coordinate and facilitate administrative tasks as scheduled
administration, action plan tracking, programme tracking, timetabling, assessment results and maintaining a database of organisational files containing accurate records of the programme cycle. In addition, the role will provide administration support for, internal and external professional.

As such, you will be responsible for:

• Proactively handle telephone and email enquiries regarding PD products, including providing accurate information, processing bookings, assessing applications, issuing joining instructions, booking transfers, deferrals, invoice queries, and cancellations.
• Prompt and precise processing of applications under strict deadlines during application periods in candidate records and on systems such as Salesforce.
• Set up and maintain virtual learning environment access, content and online assessment submission points.
• Foster strong inter-departmental relationships and effective communication within the company and with external bodies.
• Adhere to data protection guidelines and maintain customer confidentiality.
• Support the Management Team with any necessary tasks to ensure the smooth operation of the team.

To be successful in this role you will need to have a proven track record in the following areas:

• Experience working in a fast-paced, operational environment.
• Self-motivated and approaches problem-solving proactively and creatively.
• Strong organisational and time management skills, with ownership of workload.
• Ability to work well under pressure and effectively prioritise tasks.
• Maintains a consistent high level of accuracy and exceptional attention to detail.
• Communicates clearly and professional, both verbally and in writing.
• Support operational teams in the schools as and when required
• Demonstrates proficiency in Microsoft Office 365 Suite (Outlook, Excel, Word, SharePoint etc.) at an intermediate level or above.
• Works effectively within a team and embraces collaboration.
• Works independently with minimal daily supervision.
• Adopts an agile mindset and readily adapts to changes to meet evolving business requirements.
• Proactive mindset with the ability to contribute ideas for process improvement.
• Experience working with data and spreadsheets, including data processing and management