If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Programmer Analyst with Application Support, you will work as part of a talented and dedicated team to provide front line application support and assistance to clients from one or more business units within the corporation. Primary duties include:

• Collaborate with clients, team members and other Information Technology (IT) teams and divisions to resolve application incidents.
• Configure develop and support the Organizations Parking Applications, including sustainment and enhancement requests in line with best practices.
• Troubleshoot technical issues for a variety of applications, system integrations and/or reports.
• Plan, test and implement system upgrades and troubleshoot integration points with other City systems.
• Participate in regular maintenance tasks, perform overall health checks of the systems and investigate root cause analysis.
• Recommend process innovation and enhancements.

QUALIFICATIONS

• A completed 2 year technical diploma in Information Technology and at least 2 years of systems development and/or support experience in client/server environment is required.
• Experience with Java is required.
• Experience with Structured Query Language (SQL), SQL Server and BMC Remedy or a similar IT service management tool are assets.
• Experience in web development including HTML, Extensible Markup Language (XML), Multi-mode Authentication Framework (MAF), Blacksmith and experience with Visual Basic, Visual Studio and C# will be considered assets.
• Demonstrate accuracy and high attention to detail.
• You can work independently as well as part of a team and are able to acquire new knowledge and skills quickly.
• You have demonstrated analytical and problem-solving skills with the ability to plan and organize complex tasks.
• Exceptional communication and interpersonal skills with a strong customer focus.

PRE-EMPLOYMENT REQUIREMENTS

• A security clearance will be conducted.
• Successful applicants must provide proof of qualifications.

• Collaborate with clients, team members and other Information Technology (IT) teams and divisions to resolve application incidents.
• Configure develop and support the Organizations Parking Applications, including sustainment and enhancement requests in line with best practices.
• Troubleshoot technical issues for a variety of applications, system integrations and/or reports.
• Plan, test and implement system upgrades and troubleshoot integration points with other City systems.
• Participate in regular maintenance tasks, perform overall health checks of the systems and investigate root cause analysis.
• Recommend process innovation and enhancements