Job Description Position Summary
The Programs Coordinator is a key member of the Programs Department, responsible for the effective implementation and administration of Habitat for Humanity’s homeownership and home repair programs. This role encompasses applicant intake and eligibility screening, customer service, and compliance oversight. The Programs Coordinator serves as a liaison between program participants, community partners, and internal departments, ensuring high-quality experience for all stakeholders and adherence to organizational and regulatory standards. The Programs Coordinator serves as an advocate for program participants, both within the organization and in the broader community when needed. They are expected to consistently demonstrate respect and professionalism in all interactions.

HOMEBUYER EDUCATION AND VOLUNTEER MANAGEMENT

• Plan and facilitate monthly homeownership workshops for prospective applicants and community members
• Support the Director of Programs in Recruiting, training, and managing program volunteers, including Homeowner Selection Committee members and Financial Mentors
• Support the Director of Programs in facilitating homebuyer education curriculum in accordance with national standards, underwriting preparation and loan closing processes
• Represent the organization at home dedications and other public-facing events

TRAINING AND CERTIFICATION REQUIREMENTS

Completion of annual compliance training as required.

• Participation in ongoing professional development related to affordable housing and nonprofit program delivery

CATEGORY & REQUIREMENTS:

Education - Bachelor’s degree or equivalent experience in a related field
Experience - Prior experience in nonprofit program coordination
Skills - Strong organizational, analytical, and critical thinking abilities
Communication - Excellent verbal, written, and interpersonal communication skills
Technical Proficiency - Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with NewOrg and BytePro preferred
Customer Service - Demonstrated ability to work respectfully and effectively with individuals from diverse backgrounds
Language - Bilingual proficiency in English and Spanish preferred
Attributes - Self-motivated, detail-oriented, adaptable, and committed to Habitat for Humanity’s mission and values

OTHER REQUIREMENTS:

Must include cover letter and salary expectations