Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

WHAT SKILLS DO I NEED?

We’re looking for someone with the following must-have skills and experience:

• 7+ years of experience in marketing operations, program management, or chief of staff roles, ideally within a SaaS or technology company.
• Strong project management skills, with expertise in managing complex, cross-functional programs.
• Excellent communication and stakeholder management abilities.
• Analytical mindset with experience in marketing performance tracking and reporting.
• Proficiency with marketing tools and platforms.
• Highly Autonomous with strong problem-solving skills and attention to detail.

BONUS SKILLS & ATTRIBUTES

The following additional skills and experience would set you apart:

• Experience working closely with executive leadership.
• Familiarity with agile project management methodologies.
• Strong ability to navigate ambiguity and drive clarity.
• Passion for fostering collaboration and team success.

Please refer the Job description for details